- Report: #624038
Complaint Review: TigerDirect - Internet
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Author Not Confirmed
Why?
TigerDirect
Internet, United States of America
Phone:
Web:
http://www.tigerdirect.com
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TigerDirect Tiger Direct Shipped to the wrong address, refused help from from customer service Internet
Terrible experience. After being a loyal TigerDirect customer for many years, they have lost my business for good.
I made a mistake in the shipping address, and contacted support to have the package re-routed. I was told that the shipment would be re-routed, and given a confirmation number.
The package was delivered to the wrong address despite the vendor's assertion that the problem had been taken care of. I contacted the vendor again, and was informed that it was not possible to re-route packages sent through Google checkout, and that the first support representative was wrong to have told me so.
I asked the second support representative how the problem could be remedied, and I was told there was nothing that could be done about it.
Worthless support staff, terrible support. I'll be using other vendors from now on.
I made a mistake in the shipping address, and contacted support to have the package re-routed. I was told that the shipment would be re-routed, and given a confirmation number.
The package was delivered to the wrong address despite the vendor's assertion that the problem had been taken care of. I contacted the vendor again, and was informed that it was not possible to re-route packages sent through Google checkout, and that the first support representative was wrong to have told me so.
I asked the second support representative how the problem could be remedied, and I was told there was nothing that could be done about it.
Worthless support staff, terrible support. I'll be using other vendors from now on.
1 Updates & Rebuttals
Ernie E.
MIAMI,Florida,
U.S.A.
Our apologies
#2UPDATE Employee
Mon, July 26, 2010
We apologize for any inconvenience caused. Unfortunately we do not have enough information in your post to be able to look up your order information.
Please contact me directly at [email protected] so we may investigate into this issue and work on a satisfactory resolution.
Hope to hear from you.
