Alex N
Richmond Hill,#2UPDATE Employee
Thu, November 26, 2009
I do apologize for the inconvenience incured to this point. From what I do see this seems like a software issue which we do not cover. If you can please provide me with an order number, which is found on your receipt, then I can help you further on this issue. You are also welcome to call us at 800-800-8300 and speak to me directly, but before I can do anything I would require an order number so I can look at the factual order. Thank you.