- Report: #422470
Complaint Review: TigerDirect.com - Nationwide
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TigerDirect.com
tigerdirect.com Nationwide, U.S.A.
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TigerDirect.com Tigerdirect.com sales rep was rude and hung up on me. Internet Nationwide
I kept getting junk mail from TigerDirect.com and called then and asked them to remove me from their mailing list. The rep I spoke to was named David and he started asking me all kinds of questions. I gave him my name and address but did not want to give out my cell phone number reason being I think they might sell it to some telemarketers.
He said if I do not give him my phone number, he cannot help me and hung-up on me! How rude. I would never do business with this company that has reps that are this rude - when I was just trying to get my name removed from their junk mail list.
I can image twhat heir attitude would be if I did buy something and had a problem with it and called to complain- maybe get cursed out for that!
Unhappy patient
Dallas, Texas
U.S.A.
He said if I do not give him my phone number, he cannot help me and hung-up on me! How rude. I would never do business with this company that has reps that are this rude - when I was just trying to get my name removed from their junk mail list.
I can image twhat heir attitude would be if I did buy something and had a problem with it and called to complain- maybe get cursed out for that!
Unhappy patient
Dallas, Texas
U.S.A.
2 Updates & Rebuttals
Cliffro
Dillonvale,Ohio,
USA
As a fairly long time customer....
#2Consumer Comment
Wed, June 02, 2010
I have dealt with Tiger Direct quite a few times in the past. I just recently ordered my new monitor from them. And have had to call Customer Service twice once for an RMA request and another to change my order due to an item being sold out.
During those calls I never dealt with a rude Rep. On my recent call I spoke with a gentleman whose name I do not recall, but he was polite and friendly. He canceled my original order for me and was going to input my new order over the phone for a different monitor, but I had to call and check my balance as I was unsure if the original order had released the hold on my money. He gave me his extension and a different 800 number to call so I could reach him directly when I called back, which I did 2 minutes later. He placed my order and finished the call leaving me totally satisfied with the experience.
The call I made for an RMA was even more pleasant, I spoke with a very helpful woman who was quick to exchange my Computer Case, and also accommodated my request to replace the Case I originally ordered with a different one with me paying the difference, she also refunded my shipping charges for me.
In closing I must insist you were unlucky enough to have dealt with someone who was having a bad day or were yourself rude.
Tiger Direct Pat
Miami,Florida,
U.S.A.
We are a reputable company....
#3UPDATE Employee
Tue, February 10, 2009
We apologize if the call was disconnected, but if an agent cannot bring up your account, your phone number is main way of doing so. We do not sell or rent phone numbers. We do not junk email either; it is clearly stated in our terms and conditions if you place an order with us, you will receive catalogs and email advertisements until you have yourself removed. This complaint does not include any order or name information, so if you have yet to be removed, please send information (email, recent order number, phone number) to [email protected], so that I may remove you from the list. Sincerely, Pat A. TigerDirect.com
