- Report: #1100555
Complaint Review: Tire Kingdom Inc. - Clermont Florida
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Tire Kingdom Inc.
229 US Hwy 27 Clermont, 34714 Florida, USA
Phone:
352-241-6594
Web:
www.tirekingdom.com
Categories:
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Tire Kingdom, Inc. NTB, Tire Kingdom Unfair Business Practices, Refusal to honor obligated and paid for services Clermont Florida
I purchased a total of four tires, at two separate times within the past year and a half for my vehicle. First, the back or rear tires then the front tires from this organization. The following occurred on November 19, 2013:
Tire has become inflicted with a puncture due to a nail - It says clearly on invoice from company when I purchased tires that Repair is included. So, with that in mind and paperwork in hand, I went into the Clermont/Four Corners Florida location (Store #011) for service on the tire. I submitted to the technician at the desk upon walking in, the invoices showing from another location of the same company. I paid an additional fee at the time of original purchase of approximately $60.00 for this additional warranty or service agreement. THe technician said that, to spite having it printed before him in black and white on the invoices I brought with me that there would still be a cost incurred of $19.99 to repair the flat. He completely ignored and then told me that I in fact did not pay for the services at the time of purchase which I clearly did as seen on the invoices. I confronted him about this and his response was to cite that it was no longer something that the company honors or repairs because of the wording used in the invoices presented. These invoices indicated that lifetime services were paid for and the dates for these tires 04/26/2011 and 03/06/2013 respectively is shown on the invoice.
In one sentence, I was DENIED and informed that there would be ADDITIONAL CHARGES, to spite the previous payment for the warranty/guarantee of fixing a flat. This is not only unfair, but unethical, outrageous and bad business.
I am considering legal actions including all available civil and/or criminal options available for these deceptive trade practices.
I would encourage anyone having the same or similar problems with this company to join me in the following:
File reports with The Better Business Bureau Online; the Office of The Attorney General of Florida- Consumer Affairs Department;The Federal Trade Commission: The National Transportation and Safety Board; Various Consumer Advocacy Groups/Organizations; Social Media Outlets; Regular Local News Media and any other institution deemed appropriate to involve in alerting the public to these deceptive practices.
It is only when the voice of the people are heard that a business will be forced to treat their consumers right. If we sit back and take this kind of nonsense in stride, it will get worse and show other companies that they too can mistreat their loyal customers. It might take a few moments of your time to submit reports but in the long run, isn't it worth it?
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
Unfair...
#2General Comment
Tue, November 19, 2013
In one instance I would agree with you that its "unfair" but I also have to agree with the tech in the situation. If the company NO LONGER honors this warrenty, there is nothing you can do. When you purchased your warrenty, everything may have been ok. No disputes between stores and corporate and such. But once they decided to no longer honor that warrenty, there isnt much you can do except this. Which is b***h about it. Its unfortunate but its not unethical and its not bad business.
YOU may be put out a $20 bill. But if they made this descion then they were losing thousands daily. In the paperwork that you signed when you purchased your tires there would have been a little passage the states something like "We reserve the right to cancel or modify this warrenty at any time for any reason" and another that states "We can modify the terms and conditions at will and do not need to inform you". Its unfortunate but not illegal since you signed it. Its a standard clause meant to cover thier butts in cases such as this.
