TJ Studio
Bemidji,#2REBUTTAL Owner of company
Fri, October 05, 2012
The customer did bring their laptop in to our office for help uploading a video to YouTube. There was only one employee available to help her immediately.
The employee did upload the video, not realizing that YouTube did not support the video format it was saved in. It couldn't be tested for a 24 hour period - due to YouTube's posting regulations. TJ Studio was not informed of the upload issue, until after it was brought to another location. Had it been brought to our attention, we would have been happy to fix the issue at no charge. We did provide this customer with a partial refund as customer satisfaction is very important to us.
In regards to the wireless network being added: During the upload process, the customers laptop had been joined to TJ Studio's guest wireless network for internet access. The client misunderstood what this connection was for.
When this customer contacted us a month later, after conducting genealogy research on our employees and contacting their family members, we requested that she stop contacting our employees and family members. When she continued to contact us after this request was made, we brought the matter to the attention of the Bemidji Police Department.
As far as TJ Studio filing an assumed name, TJ has filed multiple certificates of assumed names through the Minnesota Secretary of State, as we offer a wide range of services. Our names include;