- Report: #1233210
Complaint Review: TLC Resorts Vacation Club - Las Vagas Nevada
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TLC Resorts Vacation Club
1 South Main Las Vagas, 89101 Nevada, USA
Phone:
1-866 515-0894
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TLC Resorts Vacation Club , National Resort Liquidators Timeshare Scam Las Vagas Nevada
We went to a sales meeting on a Vacation Package that we purchased threw TLC. They were trying to sell us a RCI package. We told them we already had RCI. They worked out a deal to give us more points and said that they would sell our other RCI account if we would by this one.
I told them I didn't believe them because when we bought the other RCI package from National Resort Liquidators they told us the samething about our Wyndham points that they would buy us out if we wanted the RCI Package. I told them I could not afford both that's why they said if we paid off our Wyndham loan they would buy it from us. After we refinanced and payed it off we called the phone number they gave us and we left messages after messages and not one returned call. Thank goodness Wyndham had a buy back program or we would of been screwed. Any way this sells person told us he had a friend through TLC that will sell our other contract he was persistent and reassuring us that it will be sold and that they will call us within a month to get our sell price. 6 weeks I call the number on my envelope no one would answer my call . So I texted nothing. So I called TLC and talked to a Tracy Bennett and explained what had happened and what the Sells person told me and she said that they don't have someone that does that. I told her that I want to talk to the person that sold us the contract. They gave us a bogus email and won't return our calls. All she would do is make excuses. I told her I wanted him to honor what he told me for her to look into it. She said maybe National Resort Liquidators has something of that program. I told her what happened with them and she said she can't help me. When I called National Resort Liquidators after talking to her they told me that TLC took over and that they would transfer me over to the manager. They were going to transfer me to a Tracy Bennett. See the puzzle here. She lied to me to get me off her back and both Companies are together. So she's telling me she doesn't know what they say in the meeting even though she's over both. So they are liers and they tell you what they think you want to hear to get their sell. Fraud.
3 Updates & Rebuttals
False statement
#2Author of original report
Thu, December 31, 2015
We did not make any agreements with the Sells person outide the sell it was in our meeting. He said that he would have someone he knows contact us in a month. They would ask us how much we wanted for our timeshare and to ask higher then we bought it for. This was in front of his supervisor before we signed the contract. He told us to give him a call if we didn't here from any one in a month. I tryed calling, texting and emailing the number and email that the salesperson gave us and no response. That's when I contacted Tracie Bennet and she wouldn't even look into what I was telling her all she would tell me is there is nothing she could do about it. I ask her if she could find out the name of his supervisor then I would talk to him my self. What kind of company has paper work in they're files that they don't know who signed off on something and find that info. I bet they could if they had an IRS audit. They need to look closer to what they're sells person and superiors are doing. Or maybe that's part of the scam.
Pudintain
Camp Verde,Arizona,
USA
TLCVacation Club
#3Consumer Comment
Wed, December 30, 2015
Their salespeople befreind you then preceed to tell lies about what you will get. There are many examples of people who have posted how they were scam by Ms. Bennetts company. Our experience was extremely disturbing trying to steal our points with another Timeshare then promising to get 100,000 pts for our 20,000. They would send us a check for our Maintenance Fees yet we would have to join there Vacation Club.
Went back to our dumpy hotel room and saw others post how this company operates. TLC Vacation Club aka Timeshare Liquidators is extremely fraudulent and full of lies and half truths.
Tracy Bennett
Las Vegas,Nevada,
USA
TLC - not a scam
#4UPDATE Employee
Fri, July 24, 2015
While I emphathize with Mrs. Veronica Spackman's dilema of purchasing a second membership prior to selling the first, there was no fraud nor underhanded dealing. Mr. and Mrs. Spackman signed individual contracts for their memberships, neither of which promised the resale of another. She writes in her complaint, they'd worked out a deal to INCREASE her points. When Mrs. Spackman reached out to me, she clearly said she'd been dealing privately with the salesperson. I don't have access to her salesperson, nor their personal cellular phone numbers, and thus could not be of service to Mrs. Spackman. I feel bad for Mrs. Spackman's inablity to say "no" to a purchase, but the responsiblity to not purchase something one can not afford, or has no desire to use, falls on the individual buying it in the first place, not the company offering the product for sale. Just because Mrs. Spackman was not able to reach a person with whom she advised she was working out a private deal with, does not constitute fraud, scam, or lack of service from TLC, NRL, or any other company. The customer clearly signed two (2) separate contracts, both of which have a clause which reads in part, "no verbal agreements have been made outside of this contract". Again, I'm sad Mrs. Spackman is unhappy, but her unhappinesss is the result of her own efforts. She has the ability to sell, will, or gift her membership as previously indicated, and is also outlined within her contract.
