DBA: TLV Group TLV Realty Management LLC Incorporated 11/3/2017 DOS ID# 5228977 Payment to: NEW NP 167 LLC DOS ID # 5182156 306 Tompkins Ave Brooklyn, NY 11216 Named: TLV Group, NEW NP 167 LLC, Winnie Liang (Property Manager), Ben ?Legal/Last Name - Unknown (Maintenance Manager), Owner- Unknown, Roy Baruch - Agent Notice of complaint to: NYSDOS, Better Business Bureau, NY Mayors Office In June 2019 i reached out to an Agent by the name of Roy Baruch. He represented a property i had seen on New Jersey Ave in Brooklyn East New York neighborhood.
I had previously been in communication with another agent on this very same property. Roy made time to meet with me an showed me 6 apts in 2 different buildings. I agreed on the Snediker location and remitted payment of $5250 to the: (NEW NP 167 LLC. however business DBA was TLV Group of 306 Tompkins Ave Brooklyn NY 11216 347-406-6611, 347-587-1059, which represented 3 months of rent at $1750. I was later told that the apt was not available and advised there was a similar unit available at 483 Pennsylvania Ave in the same area.
The units were all marketed as brand new. However the 483 location showed signs of normal wear and tear. Scratches on the hardwood, stains on the drywall and base boards, electrical/faulty lighting, inoperable thermostat, damage to drywall support wall near stove, uneven drawers and general poor handy man work. I documented these issues and took photographs and emailed my contact Winnie at TLV Group. I received no response. Emailed complaints breakdown: -not being a new unit, appeared to be lived in. - scratches on hardwoods throughout. - stain on drywall - stains on base boards -in operable thermostat - Electrical issues/blown light bulbs.
On 7/24/2019 I received a written acknowledgement from Winnie indicating they would not be able to address a lot of the issues but they fixed the drawer and planned to address the thermostat and electrical. I advised Winnnie that the important issues to me were the thermostat and electrical. If management is ok with the scratches to hardwood, stains on the wall & base boards, damaged support wall near the stove, then i could live with it. ( Photos of damages, email acknowledgement of damages, time stamped and dated via my IP address will be includes as evidence in this complaint) In a email to Winnie i asked if i were able to mount a flat screen tv to the wall. I was advised that i could and would be responsible for patching or the fee for patching. This fee is consistent from $50-$100. She advised it was ok. In September 2019, i begin to experience progressive Electrical issues with the track lighting in my Unit. The ceilings are 9ft tall and i have never had the means to change them nor the technical know how.
These lights are a part of an electrical system all connected and underneath the drywall of the ceiling. It was to the point where I was moving around in the dark for weeks. I never received a response from management after countless requests via email and through their online portal. This flickering and blowing of bulbs were consistent in the common areas of the building and other tenant units as well. I have had conversations with them about it. The heating system was not operable and i feared it would fail as the winter approached. (A request to subpoena neighbor on electrical/lighting can be done and will be attached in this complaint) On 9/3/2019 I was locked out of my unit and tried to make contact to management. I was able to reach the listed contact in the building whom told me himself he had not worked for the company in months.
He also stated he has asked TLV Group repeatedly to remove his name. I can count over 10 times prior to this conversation, where Ben the new maintenance Manager had been in the building and failed fo list himself as the contact on the dry eraser board with applicable laws and rules. After over 300 calls to Ben, Winnie and eventually involving the original agent Roy Baruch. Management did not come until 4 days later. I was told Ben resided in New Jersey and does not like to go to East New York after dark or on the weekends. (Email evidence, phone records and time stamps on my IP server will be included in this complaint) On 10/27/2019 The heating and lighting issues were never addressed. I emailed Winnie an asked to be let out of the lease. I contacted 311 and filed a complaint. It was at this time, she became communicative.
I had come to live with the cosmetic damage because there was no desire to address them or any traction on the matter. But i desperately needed heat and lights. (Email evidence outlining complaints, time stamped will be included in this complaint) On 10/31/2019 I received a confirmation email from Winnie to meet with the owner. The owner name is never mentioned in any correspondence. The owner is not represented online in any fashion. I met with the owner in person at 306 Tompkins Ave Brooklyn NY 11216 on these escalated issues as it had been ignored for weeks. I made the owner aware in person that the online portal used to respond to maintenance requests were not being managed. I asked what purpose does the software serve if its not being utilized properly?. He agreed. The light bulbs were replaced and no investigation on electrical issues were made.
The thermostat was addressed and i was made aware the heat was never turned on to each unit for it to operate properly ad there was an issue with the gas company. Thirty days later the bulbs begin to blow again and i learned to live with it. In July 2020 Winnie contacted me on renewing my lease. Due to the Covid19 pandemic, i had no intention in the immediate future to continue my business in the city. Due to the covid crisis i was given an option to allow agents in the home to list it and/or provide video. In an effort to protect my safety i provided video. (I have email evidence of this agreement) On 7/31/2020 my lease expired. I had the unit cleaned and i provided video proof as well as allowed a walk through by Ben their property manager/handy man. My employees and niece and nephew were present for the walk thru. (Video proof, time stamped and dated via my IP server and communication to management will be included in this complaint as evidence.) On 8/11/2020 I contacted Winnie at the firm re: security deposit of $1750 and where it can be mailed.
I was advised that the report was not finalized. On 8/18/2020 I emailed Winnie on the status. No response On 8/19/2020 I received an email from Winnie stating that there would be no deposit returned and there was a report attached. The report reads: $625 floor waxing fee $350 labor $570 for denying access to agents $100 painting $75 plastering $30 Light Bulbs All charges conveniently add up to my $1750 deposit. I immediately emailed Winnie and advised her that these charges were not accurate and made up. You can not ask a tenant to cover the costs of waxing your floors. Also, the floors were scratched prior to my move in and acknowledged by you. I asked for receipts and requested contact from the owner. I have not received any receipts and I was told that the owner was busy and refused to speak with me. I advised Winnie that i have never been late on my rent even during a pandemic, I've endured horrible service and was made to live in what i deem as inhabitable circumstances with no heat and no lights.
The least they could do is honor their agreement as i have honored mine, and please return my security deposit. I have met all of my obligations. - paid rent on time every month never late. - cleaned unit - sent a video for agents - allowed access on move out - endured 12 months of the worst management service in the region. There are no words that can illustrate how betrayed i feel. I have been trapped in a endless nightmare for months and now im faced with what I consider organized crime. The TLV Group is not owed $1750 by Ragerial Shorter. They have submitted a false report to defraud me of my deposit. All evidence: emails, photos, time dated and stamped will be included in this complaint and are consistent with the timeline stated in this complaint.