- Report: #1230773
Complaint Review: TME*H8HW2W* - New York
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Author Not Confirmed
Why?
TME*H8HW2W*
New York, USA
Phone:
855-226-0429
Web:
N/A
Categories:
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TME*H8HW2W* Unknown Subscribed me to "Atlantic" Magazine which I DID NOT ORDER, and stole $52 bucks from my bank account. New York
Not only did this "TME" company subscribe me to Atlantic ($52)...(phone number shown as: 855-226-0430 in New York)
- they then subscribed me to Smithsonian magazine (*RKR772*; phone number shown: 855-226-0429) for $41,
- then subscribed me to FastCompany magazine (*H8HW2W*; phone number shown: 855-226-0429) for $32
- then subscribed me to Kiplingers magazine (*SU9H3R*;phone number shown as 855-226-0429) for $28
- then the subscribed me to National Geographic (which I already get)..(*X4W7PW) FOR $48..
A grand total of $201.00 for items neither requested or ordered!
How did they get my bank card number? Guess I have to change THAT now, which means I have to contact my utilities, internet, insurance agencies, EVERYONE I do business with numbers.. and all change all my passwords as well. Can't wait for those qbyte photon passwords to come on the market!
The kicker is, I tried to get my bank to halt the transactions - and was told I had to PHONE these people first. Sound simple?
I'm terribly sorry, but I had a stroke which has left me unable to speak. It was not MY choice to have a stroke, neither was it my choice to be subscribed to these magazines. The point is - picking up the phone to complain is not an option for me.
THUS..these people have ripped me off for $201 AND violated Title II of the Americans with Disabilities Act, because they did not provide me with a means to contact THEM (an internet address would be helpful).
SO - Who are these clowns, and WHY are banks letting the get away with outright FRAUD?
2 Updates & Rebuttals
Frank
Los Angeles,California,
USA
Quick Resolution
#2Consumer Comment
Wed, December 23, 2015
I found this report and was pretty alarmed at first, but I called the number listed and while it took me a little while to figure out the automated system I was able to cancel a few existing free subscriptions I had, then transferred to a human operator to find out about the charges. The first person I spoke with didn't have the best connection or English, but once I explained what was going on they transferred me to a specialized department where I spoke with someone whose first language was English and who very quickly helped me fix the situation. The subscriptions in question were charged because I had paid a small "shipping and handling" fee at the outset, giving them my card information. They had sent notices about the renewal, which were likely disregarded as junk mail, but even now they were happy to cancel the subscription and either cancel the charges or refund the money if they couldn't be stopped. This all just happened, so if for any reason I don't get the money back in a timely fashion I'll come back and update, but it seems like this is a case of buyer beware on free magazine subscriptions and the company itself was not at fault.
tldr; call the listed number, get through the automated system and a very pleasant human being will help you cancel and get a refund without any difficulty
richardq18
Pennsylvania,USA
Playing the victim hurts everyone
#3Consumer Comment
Wed, July 08, 2015
As to your claim that they "somehow" randomly acquired your information I find that kind of hard to believe, my first interaction with them is when they offered me a year’s subscription to magazines for a dollar each. When signing up for the deeply discounted magazines they made it clear that the subscription would automatically renew at the end of the term. A full four weeks before my term was set to expire they sent me a large postcard telling my about the upcoming renewal date, I will say that although it was a large post it didn't really stand out from other junk mail and took me about a week or two before I actually read it. The point was is they did give plenty of notice in my case.
Like you though I do not know the website of the company, but they do allow people who have the inability to speak to cancel by calling that number (855-226-0430). It is a fully automated system and when you call the first option it gives you is to press one to use the voice option or two to use the touchpad to cancel. I would encourage anyone who doubts me to give it a call!
So based on the fact that your complaint is written in comic sans, the numerous inconsistencies, and your false claims that it violates Title II of the ADA and my personal experience with them (which included the refunding all unsent issues after I canceled when it auto renewed), I can't help but think this is a joke or that you are foolish and spewing nothing but libel. For the record I am in no way affiliated with this company (I don't even know the name) but I have bought from them before and was quite incensed when someone blamed others for their errors.
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