- Report: #1204538
Complaint Review: TMOBILE - Nationwide
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Author Not Confirmed
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TMOBILE
Nationwide, USA
Web:
WWW.TMOBILE.COM
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TMOBILE SCAMMED BY TMOBILE STAFF Henderson Nevada
1. I have been planning to end my contract with Tmobile since 2011 but persuaded to stay with them with promised free upgraded to LG and unlocked after few months. Wrong!
2. Upgraded to LG phone, the first phone broke in 2 months, told could be changed to other phone. Wrong!
3. Stucked with bad quality phone and end up dead after a year, I was told need to upgrade and I thought dont need to pay for it. Wrong!
4. No choice back to use old Samsung phone which Tmobile still displayed and expected they can adjust, transfer data and turn on the GPS on the older phone. Wrong! They said had no access cause the phone too old. So, why they displayed still if they just cant do nothing with it.
5. Staff named Garret at TMobile Galleria Mall Henderson Nevada offered me to add another 2 line at total 4 lines without changing my bill at $118 after tax. I agreed and after hours stuck at that branch found out my phone still not working since I was told to wait another 24 hours after changing SIM card till able to call. So ridiculous and impossible! Really suck cause after 25 hours still was not able to call and had to waste more time to fix at TMobile storeand deal withn another unproffesional staff..
6. Worst case, checking my account and the 2 lines cost me at $40 total my bill was $150. Just a scam and rip off. I called the TMobile specialist, she told me to pay my $150 in order she would offer me the rest of months in year would be $100. So ridiculous, how I have to pay another $40 with the 2 lines I dont even have the phones. She inisted me cause I used the service already. Impossible and no sense. I denied her requested and finally she refunded me and this month I have to pay $120 whenn usually I paid $118. I just dont want to deal with this scam TMobile staff again. So suck, unfriendly and far from proffesional. Just such a waste time and energy dealing with those staff at stores.
