- Report: #1084635
Complaint Review: Tom - Montgomery Illinois
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Author Not Confirmed
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Tom
1306 Manning Ave Montgomery, Illinois, USA
Web:
www.pathwaysconcrete.com
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Pathways Concrete Horrible Customer Service & Horrible work Montgomery Illinois
I met with Tom from Pathways Concrete 3 times between March and June when I hired Tom from Pathways concrete. I hired Pathways Concrete to remove the stoop and sidewalk & reform according to homeowner, burry downspouts, bring in dirt to adjust the grade and take out 2 trees and 2 bushes in June. He wanted 1/2 down (which was my first big mistake), I the homeower was to call and pay for the concrete(which I did not even have the opportunity to do) and the balance due upon "satisfactory completion".
My check was cashed the next day and then he disappeared for weeks! After several call to the office(Nobody EVER answers the "office" phone) and several e-mails, I finally spoke to Tom. He seems very nice and willing to work with you when you meet and speak with him. However, he has one excuse after another as to why you have not heard from him and why the work has not been completed.
I asked Tom if a permit and inspection would be required. He indicated no permit would be necessecary. I took it upon myself to call my city only to find out that a permit and inspection were required. Tom did obtain the permit after I insisted. However, He did not inform me of the day the work was being done, and no inspection was completed.
In September I received a call from Tom (while I was at work) stating the job had been completed. When I got home to see the work that had been done, I was disgusted! The porch is not level (or rounded as discussed), the sidewalk is not as wide as we had discussed and is uneven. The downspouts are damaged and not installed properly and 2/3 of my yard is tore up and covered in dirt.
I could go on and on with the lies, lack of Customer Service and improper work done. Bottom line is that I could not be more disguested with work performed by this contractor. Please don't get taken by this company. You will most definitely regrete it!
