Complaint Review: Total Mens Primary Care Austin - Austin Texas

Let me begin by saying that I'm not one to air dirty laundry online and, as the Founder of several businesses myself, would much prefer to share positive experiences & prior to this reveiw - I've given Total Mens Health Primary Care every opportunity to rectify this situation.

That said - here goes: 

I went to Total Mens for a standard physical and STD check. I was told the amount would be $199 in total. 

After arriving I was immediatly greeeted by a an assortment of - seeminly unhappy & disinterested customer representatives. 

After filling out the paperwork in an admittedly nice waiting room, i was asked to follow one of the reps to a "doctors room"... in which I would subsequently wait for over an hour and a half for the lead "parctitioner" to arrive. 

After entering the room - and apologizing profusely for the absurd wait - the Nurse (never did I see an actual Doctor - and would later learn they don't employ actual Doctors) quickly put a stethescope to my chest looked in my ears and I was off. 

Another "practitioner" pulled my blood and that was it - I was quickly scurried to the front counter. 

Now, I had continually declined the obvious upsell to test my blood panels for an additonal $50, but upon checkout I noticed the additonal $50 was on the bill - and rather than argue and incur another 1 hour delay - I paid the $50 and left shaking my head.... certainly without the intention of escalating the issue. 

"An extra $50 to get out of there and be done with Total Mens foreer is a deal" I remember thinking.

How wrong I was... 

In the next days I was patiently looking for my physical results - but they never showed until I finally called and asked them when they would be uploaded to the Patient Portal.

Again - i was greeted with a general disdain, and felt almost as if i was being argued with (I would later learn just how unhappy their staff truly is form the 1 Star rating on Glassdoor here: , glassdoor.com/Overview/Working-at-Total-Men-s-Primary-Care-EI_IE2149361.11,35.htm) However, i remained calm in an effort to simply get the information back from my phsical (which - for personal reasons was very important). 

Flash forward a few days and still no results, and again, I'm forced to take time from my busy day to hold Total Mens & their apathetic staff accountable - ultimately coming to the realization that my Provider had simply forgotten to upload my information. 

At that point I had wiped my experience with Total Mens Primary Care clean and was happy to be done with the company, again.

But not 3 days later, Total Mens decided to add a bit of insult to injury when I received another bill for $50! 

Now - when I called back to explain the clear error to their director, Sean Armstrong, i was abruptly told that "he would need to look into it"... and rather than deal with Total Mens any longer - I proposed that he simply refund the $50 I overpaid, and remove thh $50 "owed." 

Clean, easy...done. 

However - he flatly refused and insisted that the fee for an STD check is $299 which would justify the full cost. 

Now, In my experience, forgiving an erroneaous $100 charge to keep a customer (and my reputation) happy would be an easy decsion, but as it sits, I'm currenly wrtiting a check to a company that has extended perhaps  - one of the least pleasant overall experinces I've had.