- Report: #120839
Complaint Review: Toyota Financial Services - Pittsburgh Pennsylvania
-
Author Not Confirmed
Why?
Toyota Financial Services
PO Box 371339 Pittsburgh, 15250 Pennsylvania, U.S.A.
Phone:
800-8748822
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Toyota Financial Services Treating Soldiers Poorly Inappropriate Billing Practices. Rip-off! Pittsburgh Pennsylvania
In August of 2002 we purchased a vehicle financed by Toyota Financial. My husband was deployed in September 2002. At that time we still had not received any billing statement, I contacted them got the info needed and began payments.
In December of 2002 we received a large bill which indicated we had not paid a single payment. After a lengthy conversation Toyota stated that they had made an error and that it was being corrected (remember my husband was deployed at this time.) Months later when refinancing our home we discovered that we had been reported to the Credit Bureau for those payments while my husband was under SSCRA.
It took two years for this false reporting to be removed. Shortly after that, this year we again received a very large bill from Toyota which indicated that we were extremely behind in payments, after receiving one just six days earlier showing that we were up to date and that the next payment wasn't due for a month. Later we were informed that they had reconfigured the account to removed the SSCRA information.
We then started receiving collection calls on the account even though we had paid ahead since the inception of the loan. After multiple calls to their offices I finally contacted the Corporate office and was informed that the monthly billing statements are a "courtesy" and that they are not a contract. Therefore, if the billing amount indicated is incorrect they can still force you to pay the additional monies. I was also told that there should not be any derogatory action taken if this happens, however we have again been reported to the credit reporting agencies as being delinquent in our loan payments.
As a consumer I am horrified that this level of incompetence exists and even more affronted that any company would call a billing statement a "courtesy". I will never ever do business with ANY Toyota branch or product again after this. Oh on a side note I requested a copy of my billing history and was informed that they do not keep a billing history because it is not necessary...it is frightening to me that this company doesn't have any record of their billing statements only payment histories.
Totally Ticked in Massachusetts
Jen
Westfield, Massachusetts
U.S.A.
In December of 2002 we received a large bill which indicated we had not paid a single payment. After a lengthy conversation Toyota stated that they had made an error and that it was being corrected (remember my husband was deployed at this time.) Months later when refinancing our home we discovered that we had been reported to the Credit Bureau for those payments while my husband was under SSCRA.
It took two years for this false reporting to be removed. Shortly after that, this year we again received a very large bill from Toyota which indicated that we were extremely behind in payments, after receiving one just six days earlier showing that we were up to date and that the next payment wasn't due for a month. Later we were informed that they had reconfigured the account to removed the SSCRA information.
We then started receiving collection calls on the account even though we had paid ahead since the inception of the loan. After multiple calls to their offices I finally contacted the Corporate office and was informed that the monthly billing statements are a "courtesy" and that they are not a contract. Therefore, if the billing amount indicated is incorrect they can still force you to pay the additional monies. I was also told that there should not be any derogatory action taken if this happens, however we have again been reported to the credit reporting agencies as being delinquent in our loan payments.
As a consumer I am horrified that this level of incompetence exists and even more affronted that any company would call a billing statement a "courtesy". I will never ever do business with ANY Toyota branch or product again after this. Oh on a side note I requested a copy of my billing history and was informed that they do not keep a billing history because it is not necessary...it is frightening to me that this company doesn't have any record of their billing statements only payment histories.
Totally Ticked in Massachusetts
Jen
Westfield, Massachusetts
U.S.A.
3 Updates & Rebuttals
Bart
Springfield,Missouri,
U.S.A.
It shouldn't say "charge off"
#2Consumer Comment
Tue, December 11, 2007
Just because you may have been late with a couple payments, your report should not in any way say "charge off" if you indeed fulfilled the monetary obligation of the loan. All they can do is mark you as 30, 60, 90, etc. Especially if they did finally give you the title. It certainly wouldn't be a charge off in that case. They would have repo'd
Christina1226
Basking Ridge,New Jersey,
U.S.A.
I am having the same issue
#3Consumer Comment
Tue, December 11, 2007
I am having a similiar issue. I am still fighting to have false reporting removed from my credit report. I had a five year loan with Toyota Financial. I was having the payments automatically debited from my bank account. A few months after I figured the loan was finished, I realized I never received the title to my car. I had financed 11,000.00 total. So I call Toyota, and asked them, why my title had not arrived, that surely, my loan was paid off. They told me that I still owed a little less than a payment left. Apparently, they never automatically took the last payment, my guess is because the amount was a little less than the regular monthly installment. At any rate, I paid them immediately, and I voiced my concerns about how it would be for my credit report, since THEY made the error, and never took the last payment, the man on the phone assured me it would not reflect poorly. I repeated myself very slowly stating "are you sure, this is going to say "Paid Satisfactory" since it was your error, is this correct?" The man from Toyota Financial again said Yes, it would say paid and it would not reflect badly. Well, I was turned down for a loan a year later, TO MY HORROR, I saw that Toyota Financial reported it as Paid - CHARGE OFF. Charge off is the worst thing you can have on a credit report. I have been faxing them letters, and trying to get this resolved for over two years now. They recently sent me a letter saying, because I had a few late payments during the five year loan ( I did fall on hard times but I always paid), that they were going off of my "past history". In other words, they made a mistake, but won't remove the charge off simply because I made a few late payments. This company has serious ethical issues. That is all I have to say. Thank you to Sean for the advice, I am going to email the CEO :-)
Sean
Aurora,Colorado,
U.S.A.
Contact their CEO.
#4Consumer Suggestion
Thu, December 22, 2005
I have heard of many complaints against TOYOTA FINANCIAL. George Borst is the company's Chief Executive Officer. His direct email is: [email protected] . From personal experience he throws it to Glorified Customer Service Agents called the "Office of the President." Good luck!
