- Report: #1294071
Complaint Review: Tracfone - Nationwide
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Tracfone
Nationwide, USA
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Tracfone Safelink Stolen minutes Florida
Every year, since, I’ve owned this phone, minutes have disappeared. I complain and they were reinstated. These minutes do not expire and they do carry over. I had accumulated 8800 minutes. This month, once, again they all disappeared. I have spent many hours on phone calls only to be hung-up on. Then I sent emails. They ask the exact same questions, over and over and never fix the problem. It’s more than frustrating. More than 2 weeks and still no resolution. It’s more than criminal, what they do to their customers.
1 Updates & Rebuttals
TF01
Florida,USA
Tracfone Safelink Stolen minutes
#2UPDATE Employee
Wed, March 23, 2016
Hi kittymombo,
Good day.
I work with SafeLink Wireless. Let me help you get this resolved. Send me an email at [email protected] and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.
Julie
SafeLink Wireless
