- Report: #1377985
Complaint Review: TRAVELGENIO - Internet
Reported By:
Tamer Can Erkan -
Beşiktaş / İstanbul, Turkey
Submitted:
Updated:
-
Author Confirmed
Why?
TRAVELGENIO
Internet, USA
Web:
http://uk.travelgenio.com
Categories:
Business Rating:
(0)
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TRAVELGENIO double payment done however they do not accept the payment done Internet
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Travelgenio robbed me today. I made a reservation for flights Istanbul to Amserdam and Amsterdam to Istanbul. I entered my bank card information to payment site and it was refused. Then a service desk person called me and send an internet link for the payment to be made via my bank card. I tried again. When I used that link I got the payment was not done message. It was not successfull. Today I tried again with the link they provided me for the payment and it was unsuccessfull again.
Today when I check my bank account I saw that the payment was done twice. I discussed the issue with the bank ( TC Garanti Bank) and they admit that the transaction was done successfully to Travalgenio. I got my printouts for the payment transaction.
However whoever I talk in service desk on Travalgenio they say they have not got the payment. In conclusion this is a robbery. Despite travalgenio have taken money from my bank account they do not accept they have taken it. In conclusion this is a robbery. They got my money and do not accept it. My bank has confirmed the payment was done.
I will do whatever it takes to take my money back from this outlaw company. And seeking a help for this international roobbery scandal.
1 Updates & Rebuttals
Travelgenio
Madrid,Alabama,
Spain
Please, contact us
#2UPDATE Employee
Sat, June 10, 2017
Hi Tamer, of course we can help you with the payment doubts. Please send us a mail to [email protected] with all your booking details and the amounts that do not fit and we will check immediately all the details. Regards
