- Report: #1180135
Complaint Review: Travelzoo - Select State/Province
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Travelzoo
Www.travelzoo.com Select State/Province, USA
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Travelzoo No customer service, no backing up their customers who buy vacation vouchers Worldwide
Bought a hotel voucher to winter park mountian lodge. Had to make reservation when bought voucher. Made it weeks in advance but had to cancel do too leaving town. when I called to cancel using my cell phone the reservation line said they were having a unusual amount of calls and too leave a voice mail or phone and they would call back. When I returned I called. To rebook and they told me I was a no show and charged me room tax. I called to speak to there reservation manager Ron and he wasn't available . Waited all day finally called back and was told I needed to cancel 7 days prior so that was why I was a no show. I called on the 7 th day prior and they still refused a refund or too let me rebook. Travelzoo also refused says they don't back up their customers it's the hotel that mAles the rules.
1 Updates & Rebuttals
TravelzooCS
Chicago,Illinois,
Winter Park Mountain Lodge
#2UPDATE Employee
Tue, October 14, 2014
Hi,
We appreciate you taking a moment to provide feedback of your experience. We are requesting that you would contact Cortney directly at [email protected]. We would like to further look into this matter so that it can be properly resolved.
