- Report: #1388429
Complaint Review: Trimgenix Garcinia - Englewood Colorado
Reported By:
Michelle -
Mountain City, Tennessee, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Trimgenix Garcinia
37 Inverness Drive East, Suite 100 Englewood, 80112 Colorado, USA
Phone:
8447375625
Web:
www.trimgenix.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Trimgenix Garcinia TrimGenesis Garcinia Cambogia TrimGenesis Forskolin Extract TrimGenesis Green Coffee Bean Extract Labforskolin KMD Garcinia Charged me $79.95 after I cancelled acct will not refund me customer service was extremely rude I am very angry Englewood Colorado
I saw an online advertisement for a free sample of this product. I was to pay shipping and handling only. I ordered this and was charged $4.95 and $4.97 for shipping on May 29.
I did receive the sample product but noticed on some papers that was included that this was a subscription and would be charged $79.95 on the next shippment. I called their customer service to cancel the account.
Their customer service cancelled the account and I offered to ship back the sample product. I was told no, it was free to me, and to keep the product and my account was cancelled. That phone call took place on June 2.
On June 5 my credit card was charged the $79.95 even though I had cancelled the account. I noticed this today, July 26, on my credit card statement. I called their customer service. They were extremely rude and said I could not be refunded because when I cancelled the account on June 2 I did not request a refund.
I tried to explain to the foreign speaking lady that I shouldn't have been charged because I cancelled the acct and I demanded a refund. She said to me that I could not be refunded because I had not requested a refund on June 2. I asked to speak with her manager and she placed me on hold.
She returned and said that I could not speak to the manager and I would not be refunded. I again asked to speak with her supervisor and was placed on hold. The supervisor came on the line and said I would not be refunded because I hadn't requested one on June 2 even though I had not even been charged till June 5.
I am requesting a refund. Thank you.
