Axle Wheeler
Santa Ynez,#2UPDATE Employee
Wed, July 16, 2008
This is a bit late in the game, but Trikke Tech, Inc. has undergone some major changes, and we apologize for any past problems with contacting the company. our company can be contacted at 1(877)4TRIKKE Carve on Axle Wheeler Trikke Technical Support
Ima
Anytown,#3Consumer Suggestion
Mon, September 04, 2006
My four sisters and I watched the Trikke Tech infomercial this afternoon and thought to order Christmas gifts for our 9 teenage sons. The Infomercial promised accommodations for any individual and offered 3 "easy" payments starting at $33 per bike. From the hard way, I learned a long time ago to always call the Customer Service Number of ANY product before ordering. If a company doesn't have an 800 number other than that for the initial sale, I get a little suspicious. If I reach a recording that asks for a prompt such as "New Sales" press 1, "Customer Service or an Order Already Placed" press 2. I press 2 and see what kind of experience I can anticipate if down the road, AFTER they take my money, I have a problem. If the CSR can't answer simplest "what if" questions or I am on hold for more than 5 minutes, I rethink the purchase. Moreover, with this purchase specifically, I checked this site before calling and when I saw the fruitless, blame passing and condesending response from Trikke Tech (William- Marina Del Rey) implying that "mistakes happen" and that the customer has "wasted her time" because of moving forward when Trikke Tech's Dealers or it's agents didn't follow through with THEIR RESPONSIBILITY and then just redirecting her to their website, it was a deal breaker for any business from me. I am an Operations Manager in the Manufacturing Industry and over the last 25 years, I have gone as far as giving customers my personal number and guarantee of satisfaction. It takes as much effort for William to do that, and actually fix the problem, as it did blowing this customer off and trying to defend Trikke Tech's inadequacies. Constance - Anaheim CA
William
Marina Del Rey,#4REBUTTAL Owner of company
Mon, January 19, 2004
Trikke Tech is the manufacturer of Trikke products and does its best to ensure that Trikke retailers provide quality service and support. We care a great deal that consumers have a good experience with Trikke and always regret finding reports that reflect poorly on our company even though we were not really a legitimate party in the complaint. Trikke Tech always welcomes the opportunity to help resolve consumer issues whether it be for warranty or a consumer complaint. The trikke.com website home page has a form you can fill out so we can step in and promptly help resolve your problem. We understand that it is not a perfect world and mistakes can be made, so if you are trying to get your Trikke purchase resolved, don't waste any more time and go to www.trikke.com to fill in the consumer form on the lower left of our home page. We will resolve your problem as expeditiously as possible. More than anything, we want you to be out riding your Trikke and having a good time. We apologize for any inconvenience!