Angie
Centennial,#2Author of original report
Thu, July 07, 2005
The sticker on the product doesn't list anyone. Tristar is the only company listed on anything in the box. Reading these other reports I found a few different people who said Tristar was a big help to them. I am only hoping someone will be able to help me. Like I said before, no matter what anyone else says about the steam buggy, it worked great for me until it broke. Thank you for your input on this matter. Any other suggestions on what I can do? Maybe Tristar could at least answer my email and tell me who the manufacturer is if it is not them.
Robert
Wallingford,#3Consumer Comment
Thu, July 07, 2005
Look for a label somewhere on the product. It should list model number, serial number, manufacturing date, voltage ratings and any application industrial standards it was tested for (UL, CE, etc). It should also have a manufacturers name. That is the company that needs to be contacted. Tristar is a fulfillment warehouse. They handle hundreds of diffent products from different manufacturers. They handle orders for several shopping channels as well as late night infomercials. I hope you get the information you need. Tristar would be a waste of your time. When it comes to lawsuits, everbody and their brothers gets named to make sure evry possibility is covered.
Angie
Centennial,#4Author of original report
Thu, July 07, 2005
If Tristar is not responsible for the steam buggy, who is? The paperwork that came with the product says Tristar. It even states on their limited warranty that you are to mail the product to Tristar and THEY will either replace or repair the unit. So you tell me who the manufacturer is. If all Tristar does is package and ship the products why are they named in the lawsuit about the ab thing? I am not acusing tristar of anything except not being able to reach them. I loved my steam buggy and would want another one. I am just trying to reach them with some questions. I found another email address in my search of the web. On some recall information it says the email address is [email protected]. I forwarded the original email I sent to the email addresses I found on this website to this new one but have not heard anything back yet.
Robert
Wallingford,#5Consumer Comment
Wed, July 06, 2005
I don't know why they keep refering you to Tristar. They are a fulfillment service that handles hundreds of different products for packaging and shippment only. They just pull it off the shelf, box it and ship it. They don't sell or make anything. You should have to contact the manufacturer. Don't waste you time contacting Tristar. You'll get no information other than shipping info from them.
Angie
Centennial,#6Author of original report
Tue, July 05, 2005
Armed with all the info I read in other reports about Tristar on this site I attempted to email the company at the following 3 email addresses: [email protected] [email protected] [email protected] I immediately got a delivery failure notification email saying that my email did not get through to any of the 3 email addresses. I am hoping that somebody out there has newer contact info for me.