Complaint Review: Triumph Merchant Soltuions - San Diego California

As a new small business owner, I guess your information gets published when you file a fictitious name.  I received a phone call from a Manual Perez offering credit card processing at extremely good rates.  I really did not want to even take credit cards and most companies charge a minimum $25 monthly fee and 2.9 - 3.5% per transaction.  I was already signed up with Square and Pay Pal.

I had a customer in Canada that didn't want to pay the 3% fee so after trying to do some research on Triumph Merchant Solutions aka Triumph Merchant Services (the company in Manual’s emails) I signed up with what I thought was a legimate company.  All I was told that my charges would be .50% processing.  I was given no other documentation from him upon submitting the brief application online other than the emails he provided stating my fees would be .50%. I then had a phone call from a woman that said she worked with Manual and needed to ask me some questions, which I did. Very personal, financial information that has me now terrified of identity theft.

I processed my first transaction on 12/15/17.  I had to make 8 different phone calls to what I found was two or three different companies to track down my funds.  I was given the run-around and have 62 emails back and forth from various parties within this so-called organization.  Since I was suddenly being told there were several parties involved in processing the payment – of which was never disclosed to me. It took 13 days to receive my funds and then I was charged $82.84 from a Global Payments in FEES! FOR ONE CREDIT CARD PROCESSING! I of course immediately sent emails asking what was going on and what in the heck was the charge for $82.84

Then a man calling himself, Luis Torrez called me and sent over what he said was my agreement that I signed.  For one, I would have NEVER agreed to pay $82.84 for ONE credit card processing or for the exorbitant charges your plethora of companies would charge.  I expected the charge to be  $10.14 for the transaction.  Why would I agree to that when I have a Square account and Pay Pal charging 2.9%? 

This so-called agreement that does not have my legal signature - was not signed under DocuSign, states that I agreed to a $399.00 cancelation fee. I for one would have NEVER AGREED TO THAT AND THEY KNOW IT.  I did NOT AGREE to what they sent over and would have NEVER even considered this had any of this been disclosed to me, EVER!

Why would I when there is VenMo and so many other choices out there for a tiny little company like mine. 

Then even though Luis Torrez stated this in his email:

Hello Anita:

I was not aware, but after reviewing your account, I noticed that your account is in the closing process as of January 08, 2018. Closing process can take up to three business days. Your cancellation fee was also waived. 

Thanks. 

  Luis Torres  |  Account Manager  |  ltorres@triumphmerchantsolutions.com  |  858.225.4580 Ext.109

They still FORCED PROCESSED a $399.00 fee on my account through my bank even though my bank had stop payments placed on all three companies. They changed the name to "merchant services" instead of "Total Merchant Services" that I had not signed up with to begin with.  They gave out my account information to another company without my authorization as well.

Why are three different companies now associated with what I was told was Triumph Merchant Services?  Manuel Perez and Luis Torres conveniently refuse to respond to my voice mails and emails. Why does this company have so many addresses and names?  

I have no idea what kind of scam this organization is running but something is clearly corrupt.   

What a SCAM!

DO NOT SIGN UP WITH ANY PORTION OF THESE COMPANIES

Jason Heil President Business Overview Account Key 2013067462 Doing Business As Name triumph merchant solutions Business Owner Name total merchant supplies llc Business Address 10225 Barnes Canyon Rd

Unit 207

San Diego

CA 92121-2736 Business Start Date 2014-01-06 Creation Date 2013-12-18 Business Tax Certificate Expiration Date 2018-01-31 Business Activity Code NAICS 561422

telemarketing bureaus Ownership Type Limited Liability Company (LLC)

 cardpaymentoptions.com/credit-card-processors/the-merchant-solutions/