True Tech
Orlando,#2REBUTTAL Individual responds
Mon, August 11, 2008
The Customer was never fooled by true tech cellular. There is an actual walk in location located at 4945 S. Orange Blossom Trail. We were not ever taking phones in at the location that the customer had dropped the phone. The Nokia he dropped off was an exception to help him out and the phone was water damaged. Corrosion through the board caused the phone to power cycle and never actually turn on. Before the repair, the customer was contacted and explained to him about the repair and what could happen to the phone. As the phone was already not completely turning on, he wanted us to try to complete the repair anyway. Two Technicians spent an hour each working on his phone and finally came to find that the mainboard was unrepairable. The phone is a total of about 75.00 and we were charging him 55.00 total for a new mainboard and labor fee. He declined and we returned the phone to the original location for him to pick up. He never actually spoke with Tim Mohammed until the final conversation. There are different employees working at the store.