- Report: #1257164
Complaint Review: trupanion - Nationwide
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trupanion
Nationwide, USA
Phone:
855-727-9072
Web:
trupanion.com
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trupanion I was sold a insurance policy that in my opinion had or has no intention of paying claims. I brought my dog in for allergies and would not of because I did not have the money to cover the bill. I pay $70.00 a month to trupanion they in turn went back and found anything they could to deny claim. Seattle Nationwide
That was the last straw I spent hundreds of dollars on this insurance and not one of the three claims did they pay anything. In my opion all three should have been covered it's crazy that they twist anything to not pay. When I called them they did not care the only time this company seemed to care was signing me up. STAY AWAY!! Save your money for if you pet is needing a vet because they won't pay it anyway.
I was sold a insurance policy that in my opinion had or has no intention of paying insurance claims. This company in my opinion only wants to collect monthly fees at the expensive of our pets. I paid $70 a months and not one of my claims was paid they were all denied even my dog having allergies was denied because I brought him in the vet in the past for a ear infection really what a joke. Save your money!!!!
1 Updates & Rebuttals
Trupanion
Seattle,Washington,
USA
Re: Your denied claim
#2UPDATE Employee
Mon, October 05, 2015
Hello Deb,
I'm sorry we weren't able to extend coverage for your pet's allergies; we are legally bound to adjudicate claims based on your pet's medical records, and if there was an ear infection prior to policy there could be some trouble getting allergies covered. Ear infections can be medically linked to allergies, so an ear infection may be a sign or symptom of allergies.
If your vet is able to clarify your pet's medical records and show us that the ear infection is not linked to the allergies, we may be able to appeal this claim.
We'd like to help you have a better experience with us. Please give us a call at (888)733-2685
if you have any questions.
All the best,
Madeline
