- Report: #1312705
Complaint Review: tryskinoptics.com - santa ana California
Reported By:
amymulv -
Pittsfield, Massachusetts, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
tryskinoptics.com
po box 25380 santa ana, 92799-5380 California, USA
Phone:
1-888-612-8019
Web:
tryskinoptics.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
tryskinoptics.com skin optics eyessentials fraudulently misrepresended the trail of the skin product santa ana California
In May 2016 I saw an offer to try a skin cream the price seemed cheap enough so I ordered I was charged$4.95 plus $5.95.I don't recall seeing any fine print that I needed to cancel in 14 days or I would be continously billed $89.95 on 5/19, $86.95 on 5/20,$92.90 on6/20 and then $94.90 on 6/20 = total$364.70 for two very small containers of skin cream. I received no phone calls from them before they withdrawed my money .I received a package 6/20/16 which I refused and sent it back this morning. Unfortunately I didnt have access to my online banking to find them withdrawing my money from my acct sooner. I phoned them today 6/21/16 only to get a refund for $94.90 for the package I returned.
The first two people I tried talking to were trained well to ignore anything I had to say about wanting them to stop withdrawing any more money from my bank acct. and that I wanted to cancel any further packages and to please issue me a refund.I tried pleading with them to refund my money but they continousely stated that it was my fault for not reading the full terms and cond.they offered 35% off the package I refused and sent back then after they said well if you refused to take the 35% we cant help you anymore and put me on hold David came on (a Supervisor)and offered me 50%off the package I sent back but nothing else on the other amounts withdrawn from my acct I said how can you expect me to agree to that ,
totally exhausted by now I again pleaded for a refund but instead was told there is nothing he could do further to help me then said he would be hanging up and did. A couple minutes I received a call from Marcia she offered to refund $94.90 for the package I returned but could'nt refund any more. She didnt care to discuss any other concerns that I had with the amount of money that was withdrawn for the product that I received. As I can now look back in my bank acct there was withdrawals from different names the first in May was JDJ*SKINEENRICHER and AJE*EYEREFRESHPRO. Please warn others about this scam outfit. Do you think I will beable to pursue getting any of my $269.80 money back? Thank you.
