Complaint Review: Tucker Albin and Associates Inc. - Richardson Texas

Tucker, Albin and Associates, Inc contacted our business to assist us in collection only to turn around and harass us, collect from us and/or sue us. On January 2014, Tucker, Albin and Associates, Inc contacted our business to attain our past due accounts. John claimed that they could collect in 5 days, and once they collected, they would keep a percentage of the payment and send us the rest.

On January 30, 2014 our business signed a contract (via online) with Tucker, Albin and Associates, Inc. providing them with one account to collect (Customer JS). John was persistent to get more accounts, I mentioned that we only had one more past due account and he asked for the information. I gave him the city and and asked why he needed more information if we did not want to collect from that customer yet (Customer RR). He then said he got the address and full name from the internet and that that customer has a history and it would be best if we submit him for collection as well.Once again I made it clear we did not want to collect from him.

A few days later he called again and instead of speaking with me, spoke with the owner, who does not take care of accounts receivable or payable, and confused him by asking about Cutomer RR. The owner thought he was referring to JS and asked him to continue collecting, to which John at Tucker now says that was a verbal contract that we gave them the account.

John called again and had strong dispute with the owner insisting that we gave him that account. He insisted that we send him the invoices right away. The owner explained he does not even have access to the customers information and he has expressed he did not want to submit him to collection, that there must have been a misunderstanding.

Now, less than a month later Tucker, Albin and Associates has not collected from customer JS, the account we did submit, they turned around only to harass us into collecting $450 from us, otherwise in their own words "Failure to comply will make this $450.00 problem result in a several thousand dollar problem."

I don't know if they are a legit business but it seems that they are running these scams on other businesses. There are over 100 bad reviews in several places on this company both from their customer and their employees who confirm they treat their customer bad if they don't want to do business with them.

First they call to get accounts. Before collecting the ones they were given, they call to get more accounts. The names given to them all have a bad history and it is urgent we collect soon. Weeks later and having collected nothing, they return calls only to collect from the businesses who hired them in the first place for "breach of contract" and threaten to sue.

On the phone they are rude, persisting and insulting. It seems that they have all the time in the world to collect, be it 1 year, 3 years, 10 years the account is theirs. If you collect even if it is a year later (due to their failure to collect, you must pay them a percentage or they will sue you. To their point of view, they deny all accusations as if all these business are coming together to allege the same malpractice accusations against them. 

I am suprised a class action suit has not been files against them, I would be interested in participating.