- Report: #1229012
Complaint Review: Turtle Shack - Port Richey Florida
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Author Not Confirmed
Why?
Turtle Shack
6821 Industrial Ave Port Richey, 34468 Florida, USA
Phone:
727-842-1711
Web:
www.turtleshack.com
Categories:
Business Rating:
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Turtle Shack Duane Swaniec Tortoise Shack turtle shack rip off scammer thieves liars tortoise scammers steal horrible business Port Richey Florida
This website company are total thieves. We have been waiting for 4 months for a refund and they will not refund the money. We bought one item, and then were told that they were doing inventory and had to wait several weeks to get the item so we cancelled the order. This was back on January 5th, 2015....today is May 13th 2015 and we still have not recieved the refund, nor have we recieved the items.
We have called them repeatedly and they continue to tell us...."I'm sending the order refund over to the front desk right now". We've been told that at least 15 times. If you question them any further, about being told the same thing over and over, they hang up on you.
Do not buy from this place! They are scammers and liars. They have no business sense what so ever, which is why they can not afford to do the refunds.
1 Updates & Rebuttals
Sara December
Belmont,California,
USA
Stole from me, "delayed" the turtle...then disappeared from the face of the earth!!!
#2Consumer Comment
Fri, September 18, 2015
They stole from me too. I bought my hypo-pastel red ear slider turtle in June, (a very expensive turtle) they charged my card and then "had to delay shipping him" until "mid-July" and so I actually CHANGED OUR SUMMER VACATION TRAVEL PLANS. Come August, we were still without our turtle, unable to reach anyone and then SUDDENLY they disappeared from the face of the earth!!!!-
They took down the website and disconnected their phone. I have no idea how to find these people, this "Duane" but I sure want to, and charge him with theft and credit card fraud.
