1, Report:
#1256056
Posted Date:
Sep 20 2015
Turtle Shack Wrong Turtle FloridA
Similar to all the other reports about turtleshack.com I as well have had a very bad eperience with them. On February 19, 2015 I ordered a Baby red ear slider as a gift. Within 24 hours i received an email from TurtleShack explaining to me that in order to in ensure a healthy turtle...
Entity
Turtle Shack
Categories: Animal Services
2, Report:
#1229012
Posted Date:
May 13 2015
Turtle Shack Duane Swaniec Tortoise Shack turtle shack rip off scammer thieves liars tortoise scammers steal horrible business Port Richey Florida
This website company are total thieves. We have been waiting for 4 months for a refund and they will not refund the money. We bought one item, and then were told that they were doing inventory and had to wait several weeks to get the item so we cancelled the order. This was back on ...
Entity
Turtle Shack
Categories: Pet Shops & Supplies
3, Report:
#1133247
Posted Date:
Mar 24 2014
![](https://www.ripoffreports.com/report-images/45*34/docs/r1133247-yourju-uzjezynfru.png)
TURTLECHACK.COM TURTLE SALE, TURTLESALE.COM, TURTLE SHACK, TURTLESHACK.COM SCAMMED Port Richey Florida
I recently ordered 2 Texas Map turtles for over $200. I received the turtles yesterday, and do not believe they are Texas Map turtles. I believe they may be Mississippi Map turtles due to the black tipped knobbing on their shell. Texas map turtles do not have the characteristic bla...
Entity
TURTLECHACK.COM
Categories: Animal Services
4, Report:
#1123465
Posted Date:
Feb 14 2014
Turtle Shack Turtleshack.com Won't refund my money! Internet
After I placed my order, I received a warning that I had to upgrade to next-day air shipping ($30) or my turtles would not be guarenteed. When I cancelled my order, they did not refund my money. That was December 1st, 2013. It's now February 13th, and I have receiv...
Entity
Turtle Shack
Categories: Unusual Rip-Off
5, Report:
#1113592
Posted Date:
Jan 07 2014
Turtleshack.com Turtleshack will not return Emails on order status and shipping?!! Port Richey FL
I purchased 4 Turtles from Turtle Shack. I paid for ground shipping. The Next day I recieved an email from TurtleShack Customer Service stating that they do not prefer ground shipping, that I should upgrade my shipping to next day air ($30 xtra) to gaurantee my turtles arrive safe a...
Entity
Turtleshack.com
Categories: Unusual Rip-Off
6, Report:
#1092014
Posted Date:
Oct 15 2013
TurtleShack.com Turtle Shack Bad business practices - terrible customer service. Port Richey Florida
I see that my exact complaint has been voiced already on RipoffReport.com, but i'm confirming what they said was true. My daughter wanted 2 hatchling turtles and we ordered them online. Since we live only 2 hours away from Port Richey FL, we chose the ground transportation for...
Entity
TurtleShack.com
Categories: Pet Shops & Supplies
7, Report:
#1047968
Posted Date:
May 02 2013
Turtle Shack Internet fraud Internet
May 2, 2013
Dear Sir:
On this date I file my eigth request for a refund on my order of March 2,2013, order number 44996. I did this by phone and email. Your business accepted my order and charged my credit card -- despite the fact you knew that my species of turtles could not ...
Entity
Turtle Shack
Categories: Computer Mail Order
8, Report:
#1047865
Posted Date:
May 02 2013
Turtle shack Requested refund on turtles they were not able to ship to Oregon SEVEN times - company has not refunded my money. It;s been over two months. Port Richey Florida
In March I ordered 3 red eared turtles and paid over $50. That species of turtle, as it turns out, can not be shipped to Oregon. So I talked to one of their reps on the phone and requested a refund. It was supposed to be processed in 48 hours. That was two months and seven request...
Entity
Turtle shack
Categories: Miscellaneous Companies
9, Report:
#1040227
Posted Date:
Apr 10 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/147f4d67-e809-4bd8-bd88-d7dc1f1c3635.png)
Turtle Shack Never again. Never ever again. Internet
First off, let me start by saying that i've always wanted a turtle, so i was very excited to start my project. I have a lot of experience with fish and tanks and i was ready for turtles because i wanted to study them as i am a self proclaimed herper. First, i ordered two turtles on ...
Entity
Turtle Shack
Categories: Liars
10, Report:
#951607
Posted Date:
Jan 20 2013
Turtle Shack Eager to take your money, with no product deliverered and no response. Port Richey, Florida
ordered a lamp, recieved a e-mail to call about a payment issue. so I cancel the order. I re-order a new lamp. They then take out for both lamps and do not respond with a shipping conformation. Two weeks and numerouse e-mails and no response or reciept of items payed for. They are v...
Entity
Turtle Shack
Categories: Pet Shops & Supplies
11, Report:
#989130
Posted Date:
Dec 31 2012
turtle shack credit card fraud , Internet
i order the special but i was sceptical at first but idid it any way so after i order and PAY i get an email saying i have to change the delivery plans and the cost is 29.99. so im just warrning future costomers
Entity
turtle shack
Categories: Credit Card Fraud
12, Report:
#979384
Posted Date:
Dec 08 2012
Turtleshack Sent the WRONG TURTLE. Won't return email. Rude and unhelpful customer service. Port Riche, Florida
Turtle Shack sent me the wrong turtle. I called their customer service line and the man was extremely rude. I was trying to be very understanding about the issue, I just wanted to get it fixed. He was not willing to answer questions, he constantly interrupted me, and he ma...
Entity
Turtleshack
Categories: Pet Shops & Supplies
13, Report:
#945578
Posted Date:
Sep 24 2012
Turtleshack.com Turtlesale.com Never sent turtle, tried to obtain personal information such as address associated with this credit card Online, Internet
I purchased a Peninsula Cooter turtle from turtleshack.com for 29.99. And I paid 39.99 for overnight live guarantee delivery. I still have yet to get a turtle and it has been quite a while since I placed the order. However, horrible at customer service and actually delivering a turt...
Entity
Turtleshack.com
Categories: Animal Services
14, Report:
#937954
Posted Date:
Sep 07 2012
Turtle Shack Turtleshack.com DISHONEST and UNETHICAL, Internet
Info placed in the on-line system by Turtle Shack -
07/27/2012Order PlacedPlease send for delivery to arrive on Monday, July 30, 2012. Thank you!
07/30/2012Orders Working On
&n...
Entity
Turtle Shack
Categories: Liars
15, Report:
#920836
Posted Date:
Aug 01 2012
Turtle Shack Chelonia LLC shipped wrong item, no response to calls & emails for RMA # to return item. Port Richey, Florida
I ordered 2 items from Turtle Shack, a light & a screen cover for a 20L tank. I received my order in a timely manner but they sent me the wrong screen top. I ordered a sliding top from Exo-Terra & they sent a regular top made by Zilla.
The day I received the top I called ...
Entity
Turtle Shack
Categories: Sales People
16, Report:
#879813
Posted Date:
Jul 04 2012
![](https://www.ripoffreports.com/report-images/45*34/docs/25c4b72b-2e10-4e3d-b695-629f6fff729a.png)
turtleshack turtle shack they do not honor their service Internet, Internet
on april 8 i purchased an order total of $53.46 from turtleshack.com . i cancelled april 9. I waited a week and still no money back on my card. I called and i was told it takes 10-14 days. I call two weeks later. I said i've waited the 14 days. I was told to wait 10-14 B...
Entity
turtleshack
Categories: Pet Shops & Supplies
17, Report:
#896919
Posted Date:
Jun 13 2012
Turtle Shack Chelonia LLC, Tortoise Shack This company refuses to return money once they take it from your account! Internet
I ordered a turtle and some turtle care products (cage, food etc) for my son on 13 March 2012 for $48.64. After I placed my order, I was contacted my Turtle Shack to let me know the shipping would be increased substantially because it had to be sent overnight. I canceled...
Entity
Turtle Shack
Categories: Computer Mail Order
18, Report:
#822296
Posted Date:
Jan 13 2012
Turtle shack Tortise shack Sold me a SICK tortise! Would not return my calls and he died!!! Port richey, Florida
Turtle shack sold me a sick tortise. I tried calli g multiple times and they wouldn't return my calls. My tortise died 3 weeks after we got him. We paid $164 and they did not try to help in any way shape or form.
Entity
Turtle shack
Categories: Pet Shops & Supplies
19, Report:
#817908
Posted Date:
Jan 04 2012
Turtle Shack Rude, Discourteous, and Does not follow through with their commitments, Port Richey, Florida
My daughter order 3 turtles from this company and paid for next day air. She did not receive the pets the next day. I called and spoke with Steve. He was rude, loud, and discourteous. I waited 2 more days and still no turtles. I called back and again Steve was a completely rude and ...
Entity
Turtle Shack
Categories: Animal Services
20, Report:
#800219
Posted Date:
Nov 21 2011
Turtle Shack t Ordered sick turtles, no refund or replacement, very unhelpful Internet
I purchased about 30 baby red ear sliders from this company. Over 1/2 them i received had puffy eyes, were lethargic and wouldn't eat. I contacted the company because many of them died. I spent money on turtle baths and caring for the sick turtles and lost many of them. I properly c...
Entity
Turtle Shack
Categories: Animal Services
21, Report:
#778807
Posted Date:
Sep 20 2011
Turtle Shack unacceptable product and customer service Internet
I placed an order with the Turtle Shack on Thursday 08 September, 2011 on line to evaluate the quality of product and customer service before placing larger orders. After receiving and inspection of the order I found one Red Eared Slider male has two deep areas of shell rot in...
Entity
Turtle Shack
Categories: Pet Shops & Supplies
22, Report:
#601634
Posted Date:
Jun 06 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/cff7ed05-6cb5-4327-8a35-b4a98643b236.png)
Turtle Shack TurtleShack.com Fraud, Rip off, Scam, Rude, Profanity Internet
his website will con you into making a cheap purchase of live animals without clearly outlining that you cannot use ground shipping to ship animal. It is only after the order is placed that you get an automatic email stating that you have to upgrade your shipping to 1 day (@ 30 buck...
Entity
Turtle Shack
Categories: Credit Card Fraud
23, Report:
#676847
Posted Date:
Dec 30 2010
Turtleshack.com Turtle Shack Advertise low prices and doesn't tell you that they will add 30 dollars to you shipping until you have placed order. Internet, Florida
This company takes advantage of people advertising low prices, then waits until you place the order to tell you that a $30 dollar shipping charge will be added to your order. Then when you go to cancel theorder they charge you 20% so that they dont have to refund you your full refun...
Entity
Turtleshack.com
Categories: Drug Manufacturers