- Report: #5258
Complaint Review: U. S. Auto Parts - Gardena California
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Author Not Confirmed
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U. S. Auto Parts
15161 Figueroa Street Gardena, 90248 California, U.S.A.
Phone:
1-888-872-8866
Web:
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U.S. Auto Parts in Gardena, California a ripoff *UPDATE
My son, Greg Cutler, saw an advertisement from US Auto Parts in your April, 2001 magazine for a chrome grille (p. 19). He ordered this part in mid March from a man named Alex. Then on March 24, 2001, he wrecked his truck and, obviously, no longer needed the chrome grille. Therefore, he called U.S. Auto Parts back (1-888-872-8866) on Monday, March 26, 2001, to cancel his order. Again, Greg spoke to Alex and Alex informed him that it would be NO PROBLEM since the order had NOT left their warehouse.
I know for a fact that this occurred because I was standing in the room when he made the phone call. At this point in time, we thought that everything was resolved. Greg placed the order on his brother's MasterCard (Brian Cutler), which he had permission to do so.
About a week and a half later, the order was delivered to Brian's (my oldest son) home by UPS. Since both he and his wife, Angela, were in Europe at the time, they were not at home to accept the order. I was getting their mail for them and noticed the slips from UPS to deliver the grille. I called UPS and that reassured me that if it was sent in error that it would be shipped back to US Auto Parts. After the 3rd attempt from UPS to deliver the package, they did, indeed, return the merchandise to U.S. AutoParts.
About a week after that, U.S. Auto Parts called Greg and asked him why he returned the merchandise and he told them that the ordered was canceled prior to its leaving the warehouse. U.S. Auto Parts said that they had no record of that and Alex now claims that he knows nothing about it. When both my son, Brian, and I talked to Terry in Customer Service, he also claims that he knows nothing about that infamous conversation with Alex. In fact, Terry said that he would not remove any of the charge on Brian's MasterCard because Greg still owed the entire amount.
Terry alleges that the order was sent on March 29, 2001. He is not even interested in the fact that it was canceled on March 26, 2001. When we told him that the complete order had been returned, he was unaware of that also. I'm not so sure that the "right hand knows what the left hand is doing!" It is my understanding that the charge for the grille has now been removed from Brian and Angie's MasterCard, except for about a $175.00 restocking fee. We have tried on numerous occasions to contact Terry and he refuses to return most phone calls.
My oldest son, Brian, and I vehemently object to that company charging Greg any restocking fee when he was told on March 26, 2001, that the order had not even left the warehouse. U.S. Auto Parts has acted in a most unprofessional manner and we do NOT appreciate it.
I know for a fact that this occurred because I was standing in the room when he made the phone call. At this point in time, we thought that everything was resolved. Greg placed the order on his brother's MasterCard (Brian Cutler), which he had permission to do so.
About a week and a half later, the order was delivered to Brian's (my oldest son) home by UPS. Since both he and his wife, Angela, were in Europe at the time, they were not at home to accept the order. I was getting their mail for them and noticed the slips from UPS to deliver the grille. I called UPS and that reassured me that if it was sent in error that it would be shipped back to US Auto Parts. After the 3rd attempt from UPS to deliver the package, they did, indeed, return the merchandise to U.S. AutoParts.
About a week after that, U.S. Auto Parts called Greg and asked him why he returned the merchandise and he told them that the ordered was canceled prior to its leaving the warehouse. U.S. Auto Parts said that they had no record of that and Alex now claims that he knows nothing about it. When both my son, Brian, and I talked to Terry in Customer Service, he also claims that he knows nothing about that infamous conversation with Alex. In fact, Terry said that he would not remove any of the charge on Brian's MasterCard because Greg still owed the entire amount.
Terry alleges that the order was sent on March 29, 2001. He is not even interested in the fact that it was canceled on March 26, 2001. When we told him that the complete order had been returned, he was unaware of that also. I'm not so sure that the "right hand knows what the left hand is doing!" It is my understanding that the charge for the grille has now been removed from Brian and Angie's MasterCard, except for about a $175.00 restocking fee. We have tried on numerous occasions to contact Terry and he refuses to return most phone calls.
My oldest son, Brian, and I vehemently object to that company charging Greg any restocking fee when he was told on March 26, 2001, that the order had not even left the warehouse. U.S. Auto Parts has acted in a most unprofessional manner and we do NOT appreciate it.
1 Updates & Rebuttals
UpDate on U.S. Auto Parts in Gardena, California
#20
Sat, June 16, 2001
After filing a Better Business Bureau complaint, the above-mentioned company out and out lied to the BBB. U.S. Auto Parts claims that we've ordered from them previously and that we were told that there would be a restocking fee when the order was canceled. They further allege that we were familiar with all of their policies.
I received the company's response to my dispute and every single statement, except the fact that they did waive the shipping fee, is absolutely untrue. This certainly speaks volumes about the reliability of this company. Not a single person in our family has EVER ordered from them before. It is a blatant lie that we were informed about the restocking fee at the time of cancellation. In fact, we were informed by Alex that there was no problem with the cancellation since the order had not left their premises yet. U.S. Auto Parts never once told us to refuse the shipment. It was UPS who told us to refuse the order since the merchandise had been cancelled. U.S. Auto Parts called and asked why we had cancelled the order and returned it to us one day. Then, on a different occasion, they claimed that they never had the order returned to them. It appears that this is some kind of shady, "back-yard business" and that they are totally disreputable. Therefore, we most definitely dispute their most recent claim. We are dissatisfied with their response. As far as we are concerned, it is NOT SETTLED! We continue to demand a credit in the amount of $193.99 to Brian & Angela Cutler's MasterCard.
