- Report: #1441318
Complaint Review: UFCU - Austin Texas
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Author Not Confirmed
Why?
UFCU
1500 West Parmer Ln Austin, 78727 Texas, United States
Phone:
5124678080
Web:
Ufcu.org
Categories:
Business Rating:
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UFCU UFCU lied about filing a chargeback and stuck me with the charges Austin Texas
Last year I was triple charged by Avis and called your credit card department to open up a dispute and was told it was done. Just to find out months later that your customer service rep never actually opened the claim or chargeback. So for over a year I reached out to your customer service and collections department who refused to look into the issue and talked to my like crap. Finally, I spoke with a Jessica at ext. 22352 who looked into the issue and removed one of the charges. She said she would look into the rest of charges and fees that your company applied and would give me a callback.
Guess what? She never gave me a callback. In the midst of all of this I had to go to Chicago because my father died, where I couldn’t pay for the funeral because UFCU cut off my debit card. When I called your company regarding this, you kept transferring me to the same collections agent that refused to look into the credit card issue, and had to listen to him talk to my like crap, while I was dealing with my father passing away.
Now that I’m back in Austin I can’t pay my phone bill or get any gas to get to work or to go up your branch to close out my account. As an African American I feel your company tried me like a field n****, refusing to help, and talking to me as if I wasn’t a valued customer or a human being. So now I have to call off work, losing money, to go up to your branch to close out my account. I tried calling customer service and spoke with a supervisor named Carlos(employee ID#820) who also refused to look into the issue and brushed me off. Typical UFCU customer service experience.
2 Updates & Rebuttals
Hate
Austin ,United States
Have you ever felt oppression?
#2Author of original report
Thu, May 03, 2018
This is a topic in my community, maybe not yours. You shouldn’t speak on things you don’t understand.
Perry Mason
United StatesYou Can Put The Race Card Away
#3Consumer Comment
Thu, May 03, 2018
Playing sympathy cards here doesn't work. I'm not saying you do not have a valid complaint but playing card games is a bit too immature for the good people who read this site. Which reminds me...you do know the name of this site, don't you? You do know this is NOT the Credit Union's site, right? I was just wondering.
