- Report: #316155
Complaint Review: UltimateDvdShop - TVaddicts.tv - Internet
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UltimateDvdShop - TVaddicts.tv
1671 Aventura St Internet, U.S.A.
Phone:
877-7TVSHOW
Web:
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UltimateDvdShop - TVaddicts.tv DEbited $288.32from checking account for sale of 45 DVDs for Seasons 1-9 The Virginian series on December 16,2007 and have told me they are on backorder. Have not received any more messages or calls from them since January. Internet
Order date 12-13-2007,order number 182511 for The Virginian,seasons 1-9,45 DVDS. I was charged by debit card,Visa $288.32. They listed no address on their website. On january 18,I got an email stating my order is in back order it is their top priority to ship it as soon as possible, If I do not wish to wait, I could cancel. I wanted my order and did not cancel until today, when I sent another email requesting my status. I have not heard from them. The phone numbe shown on there 1-877-7-TV-Show is no longer a good number and for a price I could call another number with no results.
Please help me with this.
Marilyn
Eufaula, Oklahoma
U.S.A.
Please help me with this.
Marilyn
Eufaula, Oklahoma
U.S.A.
1 Updates & Rebuttals
K
OOB,Maine,
U.S.A.
If it helps...
#2Consumer Suggestion
Sat, March 15, 2008
I discovered this scam after ordering for myself in October (07). It took a couple of months but I got my credit card refunded so I would make the following suggestion so that you, and anyone else who is having difficulties with this company, can get their money back. I tried cancelling my order through email, they said the refund would take a week or two. Nothing. I tried again to get my refund, still longer. Then I received an email saying my order was shipped (in December). I emailed them again giving them attitude about how my order was cancelled in October and should not have been shipped and demanded my refund. They shipped it anyways and I returned it without opening it. I kept emailing and also made multiple attempts to talk with them through "Live Chat." Each time I was assured I would get my refund. I even talked with my credit card company and with Allied, who does the billing for them I suppose, and was told I had to wait to get refunded after the payment was posted to my account. After many many emails and live chats demanding I get my refund it finally happened in February (08). My suggestion to everyone is to keep trying. Put pressure on them to refund your money..it worked for me. Here's an example of my so called pressuring.. I received the package weeks ago and SENT IT BACK. I CANCELLED MY ORDER (Order #: 156924) BACK IN NOVEMBER and have yet to see the refund on my credit card. I have been in contact with your company online for several weeks. My REFUND SHOULD HAVE BEEN PROCESSED A WEEK AGO. PLEASE REFUND MY CREDIT CARD IMMEDIATELY. I HAVE BEEN WAITING LONG ENOUGH. THANK YOU Please wait for a site operator to respond. [Image:11302007_103549_0.bmp]You are now chatting with 'karen' karen: Hi karen: How may I help you? you: hi, i cancelled my order over 3 weeks ago, i was told it would take 6-12 business days to get a refun and i have not gotten my refund yet you: i would like my refund karen: Do you an order number? you: 156924 karen: Please hold on for a moment? you: sure karen: Upon checking from our record your refund request is under review you: what does that mean karen: We are still reviewing your refund request you: but why karen: We will notify you through email once your request has been refunded to your account you: how long will it take now you: i've already waited a long time karen: For one week you: fine, one week and my refund better come through you: this is getting ridiculous karen: our apology for the delay of your refund you: sure you: have a nice day
