- Report: #1032749
Complaint Review: Unified Services - Online Advantage Internet - Ultra THERMOBOOST 2000 - Call USA - Las Vegas Nevada
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Unified Services - Online Advantage Internet - Ultra THERMOBOOST 2000 - Call USA
5940 South Rainbow Blvd., Ste. 2007 Las Vegas, 89118 Nevada, United States of America
Phone:
866-904-7796
Web:
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UNIFIED SERVICES SHOPPING SPREE & FREE VACATION SCAM!! Ripoff Charged $149.80 without authorization Callers only speak broken english & will not stop calling even if you ask them to Las Vegas Nevada
I recently became a victim of Unified Services. My story was very similar to the other complaints listed on (((Redacted))). I was harrassed by Unified Services for over a week. Each time I was called by Unified Services I asked to be taken off of their calling list. Finally the last lady who called spoken "english" if you could even call it that. Her spoken english was so broken it was hard to understand at times. She informed me that I had won a shopping spree on target.com & amazon.com in addition to winning a vacation. Sounded great, but my daughter started to get upset so I informed the caller that I didn't have time for our conversation & hung up. She immediately called me back & asked why I had hung up, afterall "I'm just trying to get you a free vacation & shopping spree", she said. My mother-in-law took the baby upstairs & I continued our conversation.
She indicated that my checking accont info was needed to pay for the $1.99 shipping & handling. I began the process, then she started to ask me for authorization to receive trial products (at the end of the 10 day trial I would be charged). I indicated I wanted no part in the trial. She said that the trials were just a formality, & before we got off the phone she would cancel the trials & I would only be charged the $1.99 for shipping. I indicated to her that I would sue her company if I was charged anything other than the $1.99. So that was that.
I received my "vacation" & "shopping spree" in the mail along with the, of course, trial offers ( which I specifically stated I didn't want part of). The free stuff that was sent, was crap. I didn't think I had to cancel anything because I supposodly cancelled them on the phone. Apparently these products are so substandard that this company has to be evasive & deceitful to profit from them?
So 3 weeks after this all had begun I was charged $149.80 to my checking account. I called the main "customer service" line & only got a commercial of sorts about each of the products I didn't want. So I started to call each company individually to see where I would get. I started with the Online Advantage Internet, Inc. I cancelled my account & asked to speak to a manager about the unauthorized charges. Robert, with who I spoke to, informed me that he was the senior rep on the floor (of course he is!), & that someone at my phone number authorized the charges & that there was nothing to be done but cancel the remaining services. Wow! What great customer service, nT! I've learned my lesson on this regard. But now I'm taking steps to get my money back. I've talked to my bank & filed a complaint & have begun a quest to let everyone in the world know about your deception & thievery. Hopefully my bank will help me out with this. Don't fall prey to these people. Don't believe a single thing that comes out of their mouths. These people are lying, thieving cheats!!!
Gel Highlands Ranch, Colorado
She indicated that my checking accont info was needed to pay for the $1.99 shipping & handling. I began the process, then she started to ask me for authorization to receive trial products (at the end of the 10 day trial I would be charged). I indicated I wanted no part in the trial. She said that the trials were just a formality, & before we got off the phone she would cancel the trials & I would only be charged the $1.99 for shipping. I indicated to her that I would sue her company if I was charged anything other than the $1.99. So that was that.
I received my "vacation" & "shopping spree" in the mail along with the, of course, trial offers ( which I specifically stated I didn't want part of). The free stuff that was sent, was crap. I didn't think I had to cancel anything because I supposodly cancelled them on the phone. Apparently these products are so substandard that this company has to be evasive & deceitful to profit from them?
So 3 weeks after this all had begun I was charged $149.80 to my checking account. I called the main "customer service" line & only got a commercial of sorts about each of the products I didn't want. So I started to call each company individually to see where I would get. I started with the Online Advantage Internet, Inc. I cancelled my account & asked to speak to a manager about the unauthorized charges. Robert, with who I spoke to, informed me that he was the senior rep on the floor (of course he is!), & that someone at my phone number authorized the charges & that there was nothing to be done but cancel the remaining services. Wow! What great customer service, nT! I've learned my lesson on this regard. But now I'm taking steps to get my money back. I've talked to my bank & filed a complaint & have begun a quest to let everyone in the world know about your deception & thievery. Hopefully my bank will help me out with this. Don't fall prey to these people. Don't believe a single thing that comes out of their mouths. These people are lying, thieving cheats!!!
Gel Highlands Ranch, Colorado
U.S.A.
1 Updates & Rebuttals
Michelle
Las Vegas,Nevada,
U.S.A.
Response to Complaint
#2UPDATE Employee
Fri, August 24, 2007
Gel, We found your complaint against our company posted on ripoffreport.com. We hope your accept our sincerest apology for the deceptive way you were dealt with by our sales representatives. We take every measure to ensure the individuals we employ are of the highest quality. We have taken disciplinary measures on several sales representatives and even terminated some of them. Here is a little bit of information about our company and our products. Our company offers a free 3 day 2 night hotel stay and a complimentary $1,000 Internet shopping spree. Additionally, we offer 10-day trials for three other services; long distance, internet and a weight loss supplement, which are also available to our customers. Our trial offers are of exceptional quality and value. Our long distance program; Call USA is a calling card that can be used from any touchtone telephone. We offer unlimited calling anywhere in the United States and International calling to over 70 countries. Our service is a one-of-a-kind and is offered for only $23.97 a month. The 2nd program we offer is for Internet service. Online Advantage offers unlimited high-speed dial-up Internet access to over 10,000 locations nationwide (great for traveling). We have one of the most competitive prices on the market at only $17.99 a month with no contract, so you can cancel when you like. Our last program is for a dietary weight loss supplement called Ultra Thermo Boost 2000. Our product contains the safe natural weight loss ingredient, Hoodia. Our trial includes 20 pills which is a 10-day supply, absolutely free. Each of our orders are recorded by a third-party verification company. We verify that each order is valid and that the customer did in fact agree to each trial. Additionally, when our customers agree to the trials, they are provided with each of the customer service numbers with which to cancel should they choose to do so before the end of their 10-day trial as not to be charged. Our customer service center is open from 9:00 am to 4:00 pm Eastern Standard Time. Over 90% of our calls are answered in less than 4 minutes. It appears that you are unhappy with the service you have received and are happy to provide you with a full refund. Please contact me at the e-mail address below with your name and phone number that was used when placing the order so that I can locate your account. We hope that we can work out an amiable solution to your complaint. Sincerely, Unified Services [email protected] Customer Service (866) 904-7796
