- Report: #849586
Complaint Review: Unimed International INC. - Edison New Jersey
Reported By:
amadone -
Plymouth, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Unimed International INC.
105 Newfield AVE Suite F, Edison, 08837 New Jersey, United States of America
Phone:
Web:
www.unimedinternational.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Unimed International INC. Chamonix Sent out wrong product, could not rectify, gut feeling is that they are a scam Edison, New Jersey
Order took over two weeks to get, when got order totally wrong not what i ordered even though the slip with it was correct, the order did not match the ordering slip. Was told to send it back, on my expense and when they got it back they would resubmit it. Phone calls were not returned, I would be very wary of sending credit card info to this company
1 Updates & Rebuttals
Kaitlyn. Unimed, Int. Manager
Edison,New Jersey,
United States of America
Order Correction
#2UPDATE Employee
Tue, April 24, 2012
Hi,
I apologize that your order took over two weeks to get. When an order is processed it is sent from our warehouse within 1 business day and all orders are sent priority mail.
As for your order not being correct, I apologize for this as well. We do ask for customers to pay for shipping up front and give them a credit for reasons of promptness. We will gladly send you a return label, but then you must wait 5-7 days until you receive the label then another 5-7 days for us to return the product and another 3-5 days to receive the product once we send it. If you pay the shipping, we credit you and it shaves down turn around time significantly. That is why we have that policy.
We have a customer service team that works 24 hours a day, so the fact that your phone calls were not returned is UNACCEPTABLE to me. This is something that will be brought up and delt with on our end.
If you ever have any concerns and your phone calls are not being answered, feel free to email customer service through our website - www.betterskintoday.com - (the site will not allow me to provide the email address directly) - This email goes right to the Operations Manager, Myself and the CEO of the company. We will be more than glad to help you immediately.
Also, please feel free to reach out to me directly - my name is Kaitlyn & I am a manager here at Chamonix. You can call our local number at 732-417-5195 whenever you can not get through on the 1-800-754-6211 number.
If you have any futher questions, please contact me.
