DanP
Lake Forest,#2REBUTTAL Individual responds
Thu, October 25, 2012
this client was informed that we had to complete a verification of employment on her husband employeer and we could not get a call back. I contacted her multiple time in regards to this and did not hear back from her husband employer for almost 3 weeks. Once we received the VOE back, I notified her that the rate had expired and infomed her of her new rate. I told her I was going to speak to the VP ( also sent emails to this effect) and told her we would see what we could do to fix the problem. I was able to get the rate back down, and even lower then when we started. When I tried to call her, and email her, she did not respond back. I could not get in touch with her again afte the fact. I had a rate of 2.5% for her, that we got on an exception on, and she never bothered to call,or email, me back so I could let her know. Next thing I noticed was this posting.