Echo
Portland,#2Author of original report
Wed, July 08, 2009
Company's Initial Response - Posted 07/07/2009 On 5/7/2009 we locked the interest rate and ordered the appraisal for our customer. Per current guidelines all appraisal orders must go thru a third party. Once we order the appraisal we are not even permitted to contact the assigned appraiser. All contact and tracking of the appraisal is done by the third party. We received the appraisal on 6/8/2009 at which time the rate lock had expired. We are in constant communication with our customer to provide maximum benefit for there refinance. All costs were covered by the appraisal company. Initial Response Summary We take pride in our effort to provide quality service to our customers but the appraisal process with the current guidelines is something we are unable to control. The response above is in direct contradictory to email records from Dan Peterson which stated he relocked the rate on 6/08 and was finishing up paperwork that day. The president of the company Sean O'Brien has been cc'd on all complaints but has not made any response. I am aghast by the lack of quality and professionalism Dan Peterson and Pacific United Mortgage displayed in our refinance case. I certainly hope this is not the quality service they take pride in their effort to provide.
Echo
Portland,#3Author of original report
Tue, June 30, 2009
What puzzles me is that our original lock could have expired after 30 days (i.e. on 6/7/09). The lender confirmed relocking the rate on 6/9, had the appraisal report in hands which is the last thing he needed to push the paperwork through, and said he would wrap up that day. Then nothing happened. He did not replay to me inquiry after 2 days. Then I called him up, he said my rate expired. What went wrong? WHere is my relocked rate? Put aside the new federal regulation of 3rd party home appraisal, the broker did not honor their commitment and did not deliver professional service.
Susan
This City,#4Consumer Comment
Mon, June 29, 2009
You are lucky. You say: Harbor Appraisal Appraisal alliance Appraisal loft Appraisal appliance That alone is not normal with a mortgage company who isnt out to rip you off. Find a fixed rate mortgage.