Complaint Review: United States Postal Service - Nationwide

Mailed a package, to a customer, the day after Thanksgiving, INSURED. Arrived 3 days later. A postal worher had sliced open the package, removed the item and sealed the package back up. FIVE MONTHS later, I'm still being jerked around by the post office. Being given one set of directions, then another set of directions, telling me to file the claim, telling my customer to file the claim, giving me one set of claim forms, filling those out, taking those back, being told those are the wrong forms, being given another set of forms, being told to call this number and they will call me back, no call back, being told to call this claim clerk, being told I have to go in and see this claim clerk. Hey, maybe a few less postal workers isn't such a bad idea after all. Kid gloves my a*s.

Working at the USPS has been a steady decline in the past 5 years!! They are trying to make so many changes like the "Postal Reform" too fast that nobody can keep up with it. They are using inhouse managment that has not even received "management training" they are 204B status employee(equavilent to a mail carrier position)turned into management overnight. Since they are offered no traing for these positions the PostMasters are quite happy to minuplate these people as they don't know thier own a*s from a hole in the gound. Management treats the employees like a number as if their not even human...everything is about making the Post Office look good in reports to further their own carrer. In general managemnt intemidates, harrasses, degrades and humeliated their employees until they feel as if they are an inch high & their morale is so low that they just feel like going "Postal" but are stuck because they have devoted so much time and have too many bills to just quite plus factor in they can't keep new help because turn over rate is outrageous for PTF's & RCA's so this results in a*s kisser employees and favortism extended from management to certain employees. To sum this all up the postal environmnet is SICK!!!!!! WARINING USPS MAY CAUSE MENTAL ANGUISH. Please handle postal employees with kid gloves as they understand what "GOING POSTAL IS ALL ABOUT"

I work for the post office and can relate to your anger. The post office changes it policys like you or I change our underwear. I am a rural carrier. The postmaster in our office has not really a clue of what is going on. She had two customers sitting in her office for 15 minutes inquiring about an address. They sat there and waited only to find out they were at the wrong post office. She did not know this. We as carriers really do like our jobs, and we try to provide the best service that we can. But the postal service is constantly looking for ways to cut our pay, terminate, or just harass you so bad that you quit. These people put new meaning to the word assholes. At this moment they are trying to introduce a new system which will probably screw your mail up even more. Their inconsistency of policys, and their ignorant managers should all be fired. The carriers know more than they will ever know about customer care. The bags in which we use to put small parcels in to protect from bad weather are no longer available, we bring our own grocery bags from home to help keep your parcels dry.Bonus for the postmaster, and screw the employee and the customer.