- Report: #1098887
Complaint Review: Universal Premium Fleet Card - Norcross GA 30010
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Universal Premium Fleet Card
PO Box 923928 Norcross, GA 30010, USA
Phone:
8007716075
Web:
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Universal Premium Fleet Card Rip-off Fees, no bills, unauthroized charges to our account Norcross GA
First 3 months we were unable to recieve invoices by mail or by email, paid by other credit card to keep services on. Finally received bill and the tracking, dicounts, rebates were not as promised. Additional fees were added to pay over the phone even though they were unable to get us any type of billing. Total rip off, poor custoemr service and rediculous fees fro poor quality and even accurate billing, very frustrating Do Not Do It.!
1 Updates & Rebuttals
azflyman
Rugby,North Dakota,
I have experienced the same with this firm
#2Consumer Comment
Thu, January 23, 2014
I have had a very tough time with this company. They are a Partner Company to ComData, Fuelman, and FleetCor, in some way shape or fashion.
I have had the most horible experiences with their Customer Support, at both Comdata, and Fleetcor, and the Universal Premium Fleet Card Master Card Customer Service Line, Financial Services Line, and the Fraud Line.
This includes up to the persons Identifying themselves as supervisors or Department Managers.
It is very difficult to get your bill paid, or to get the documentation sent to you. Very difficult to navigate their system, and then when you do get to the online bill pay, it is a third party, whom is also very difficult to deal with.
We had fund removed that we did not authorize, then we contacted them, and the customer service rep. said it would be easier to have our bank reverse the charge, rather than him going through accounting, doing the paperwork, and then having me contact financial services.
Once this was done, they sent a NSF back at me for the Return, charged and extra fee.
Then we almost immdediately had upwards of nearly $20,000 in Fraudulent charges on our account, and ended up stranded in Miles City Montana, as they just shut the cards off. No contact or anything.
Then when we called to find out what was going on, they were difficult, and refused to send us the documentation of the charges, and hung up on us.
Then, when I have attempted over a month period to get in contact with someone to resolve this, everyone refused to help, and hung up on me. The customer Service was very rude, and the Management as well.
Then, I did research on the public company that they are, and found email addresses to corporate executives, and then was contacted by other management in the Fraud Department and also in the "Process Improvement Office", whom said they are really unhappy to hear about the horible problems that I have experienced, and that this is unusual for them.
Then, I finally got them to send me a dispute form for the unauthorized charges, and they emailed me, and emailed me back, and back again. Then sent me one to state they would be denying my dispute as I am responsible to secure my cards under contract.
This eventhough they were locked in my office, in a cabinet, and in the envelope they sent the cards in.
How Much more secure can they be? Also, the ones that were not stolen, were in a truck.
I feel they are biased, and look for any cop out excuse to not honor such disputes, and they do not ever want to talk to you.
Also, as it is so very difficult to make a payment online, and it takes 3 days, you are almost always forced to pay over the phone, and pay the extra charge.
