- Report: #1396445
Complaint Review: Universal Premium - Norcross Georgia
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Author Confirmed
Why?
Universal Premium
PO Box 923928 Norcross, 30010 Georgia, USA
Phone:
800-771-6075
Web:
www.iconnectdata.com
Categories:
Business Rating:
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Universal Premium Fleetcor Unauthorized Charges Location and large amounts without receiving an alert. Problems since Nov 2016 horrible customer service Norcross Georgia
WORST GAS COMPANY EVER!!!
I have tried to reason with this gas company since November 2016 when they 1st started having problems. They shut off our gas for the company. I mailed 2 payments before they finally went to the PO Box to see they had all both checks. (They were not late, nor have I ever been late). The website became scramble due to an updated. All vehicles were and still are mislabled. (You can no longer see which driver is using which vehicle) Gas was used in Dade County and we are in Voluisa County The amounts were for $149.89 and $109.81 back to back same day for Diesel #2 Gas (which I should have gotten an alert for) and when I disputed these charges I was told I have been declined. I did not recived an alert that our card was being used in another county, also when I checked on why I did not received an alert on the amount due to all vehicles are set to $60.00, I was informed that the alerts were no longer on the new website but they would be happy to put them back on for me! Meanwhile this company has lost over $259.70 in credit card charges that were not ours.
Discounts? What discounts? I hardly ever have noticed a discount.
Customer service is terrible. I cant ever get thru to talk to anyone who knows anything. I have dealt with a few fleet gas companies and this company is by far the worst I have ever had to deal with. I am closing my account with them, I just wish I had before now.
