- Report: #629615
Complaint Review: University Of Phoenix Axia College Apollo Group - Internet
Reported By:
anonymous -
Crossville, Tennessee, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
University Of Phoenix Axia College Apollo Group
85284 Internet, United States of America
Phone:
18009219104
Web:
universityofphoenix.edu
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University Of Phoenix , Axia College, Apollo Group UOP is avoiding me and lying to me about my pell grant money. Internet
I started attending Axia college in May of this year. I have been satisfied with the education aspect of it, but thus far I am disgusted with the financial aid counselor and the financial aid office. I was told on July 8, 2010 if I faxed my tax return papers in that I would be eligible for my Pell Award. When asking him when i would receive it his response was ten days. Well i waited fourteen days and still no check. I emailed him back and he said you wont be getting a check. They needed my w2's also and he never told me that. He said I could either fax my w2's or a separation of income form. He never bothered to explain the whole process to me. He was in a hurry to get off the phone. I sent my w2s and that still did not fix the problem. Two weeks later I had the opportunity to discuss this problem with a financial aid officer. I was told then that all I needed was a separation of income form and that would fix the problem. Now after faxing that in, it has been since last week, I was told that all he had to do was initiate the file. and I would receive my award letter. I was told by financial aid that my file was easy and that it would take 15 days to get my award letter and possible my check. Then the story changed again. "We are not allowed to initiate any files", I was told by my finance counselor. He said it would be September after first telling me August before they could do the initiation process. Now, yesterday the financial aid office told me that I could not have any files initated till September which would mean I could not even find out what my award is till October. Now Keep in mind that Student loans pay for every bit of my education. I was told that finance counselor would try to get me some money for my education supplies. That was what I relied on. I thought he was telling me the truth. The stories have been so different every day. I have had the chance to read about lawsuits about this college on the internet. I have seen the actual lawsuits In PDf form. I do not know what else to do. This is like banging my head against the wall. They take every bit of my financial aid money and give me nothing. I am not receiving any concrete answers from any of them. How could a large institution like this be clueless. I feel they are hiding something or manipulating my money. Does any one have any answers?
1 Updates & Rebuttals
Karen
Simms,Texas,
United States of America
Lied to about 2nd pell from UOP
#2General Comment
Wed, August 11, 2010
I started Axia in March of this year. I was happy at first, but now I am very disappointed in this college. I have been due for my 2nd Pell disbursement since the beginning of August. My 2nd disbursements funds were released to UOP on August 3rd 2010 but I have yet to get a pell debit memo on my account. I was told by my financial advisor that I would be getting one in Late August. He said the department of education is taking longer than expected. I thought to myself why would it have anything to do with them because you,UOP have my money. I called back to the school August 10th a total of 2 times and was told two more different stories. The first lady I talked too said she would file a dispute to try and get my 2nd pell sent to me. The second lady I talked to said I would not be getting a 2nd pell check and I explained to her that I am owed one and I want my money. I asked for a supervisor. I was given the supervisor over my financial couselor so I called and as always a voice mail I got. I never got a returned call from him, but did get one from a manager of UOP. He explained to me that the school is behind on processing pell grants right now and they are trying to get the ones that are owed them for 2010/2011 so those students will not lose out on their funds. I told him what I was told and he apologized to me and said that was not the truth. He said my pell would not be here until sometime late Sept possible October and that was not even accurate because he could not give an estimated time frame. He said several students are frustrated about how things are being handled and I was not the only one. I am tired of being lied to and I want my money that is owed to me. I also did call the Department of Education and they told me that UOP is the ones that handle the pells, that they have nothing to do with those. I have thought about contacting an attorney to see if I can get any help because I am so stressed from it all. I am really sorry you are dealing with the same things as me. I hope we can get some answers and help soon. God Bless
