- Report: #461051
Complaint Review: University Of Phoenix Axia College - Internet
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University Of Phoenix Axia College
axia.phoenix.edu Internet, U.S.A.
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University Of Phoenix Axia College Didn't accept my final and I received an F in the class....NOT MY FAULT Internet
So, I had worked on my final assignment several times. The class was ending at midnight and the assignment had to be turned in. I turned the paper in and the time stamp said 12:00 EXACTLY. I received a post in my individual forum stating that the assignment was late and I got a zero.
Here is my argument. Yes, I waited til the last minute to post it, but it was not late.
Before the paper was due, we received a reminder from the teacher in the MAIN forum. This is what it read:
Hi everyone,
Just a friendly reminder that our course ends tonight, at midnight, Arizona time. Any work submitted at 12:01am or after cannot be accepted per Axia's policy.
With that being said, I had no reason to view Axia's policy because my instructor clearly stated in her reminder, what I believed to be, Axia's policy.
It was received before 12:01 am and I feel that it should be graded. I have spoken to the teacher about it, and she says that we shouldn't go by what the teacher says, we should always refer to Axia's policies. WTF? She is the instructor that is soooo qualified, yet she doesn't know the policies herself? Also, when I was talking to her on the phone about it, her husband was in the background telling her what to say. When I confronted her about that, she said that he was also an instructor and he knows the policies as well as she does....What a joke, right?
I have filed a grade dispute and I am waiting right now........Could anyone give me feedback or let me know what you think about the situation.
BTW...My financial aid money is on hold until this situation is figured out and I was told that I would have to pay for the class out of pocket and I already received a bill in the mail!
Thanks in advance for your time!
Ashley
Marysville, Ohio
U.S.A.
Here is my argument. Yes, I waited til the last minute to post it, but it was not late.
Before the paper was due, we received a reminder from the teacher in the MAIN forum. This is what it read:
Hi everyone,
Just a friendly reminder that our course ends tonight, at midnight, Arizona time. Any work submitted at 12:01am or after cannot be accepted per Axia's policy.
With that being said, I had no reason to view Axia's policy because my instructor clearly stated in her reminder, what I believed to be, Axia's policy.
It was received before 12:01 am and I feel that it should be graded. I have spoken to the teacher about it, and she says that we shouldn't go by what the teacher says, we should always refer to Axia's policies. WTF? She is the instructor that is soooo qualified, yet she doesn't know the policies herself? Also, when I was talking to her on the phone about it, her husband was in the background telling her what to say. When I confronted her about that, she said that he was also an instructor and he knows the policies as well as she does....What a joke, right?
I have filed a grade dispute and I am waiting right now........Could anyone give me feedback or let me know what you think about the situation.
BTW...My financial aid money is on hold until this situation is figured out and I was told that I would have to pay for the class out of pocket and I already received a bill in the mail!
Thanks in advance for your time!
Ashley
Marysville, Ohio
U.S.A.
2 Updates & Rebuttals
Fitz
Vancouver,Washington,
U.S.A.
the rules and policies are clearly stated
#2UPDATE Employee
Fri, July 17, 2009
just because you can turn something in up until 12 midnight on the due date or last day of online class doesn't mean you should. as rick said, you took a gamble and lost. i'm sorry to hear that. there was a lot at stake, too. with online courses the policy is this: a paper or assignment can be turned in up to 4 days after the due date with penalties imposed for late submission DURING the class. at 12 midnight on the last day of class, the digital gates close for good. i had one of my students go through the same thing. she would have gotten an "A," but because she got her paper in @ 12:01, she received no credit for it and got a "C" for the class. while it's true there is a certain degree of leeway for facilitators, if they let one person get away with it... i'm sorry you are in this tough situation, ashley, but learn from it. try to dispute it for sure, but accept no for an answer if that is the case.
Rick
Shelton,Connecticut,
U.S.A.
I turned in a paper at 12:00 am and the paper was accepted.
#3Consumer Comment
Sat, June 13, 2009
Hi Ashley, I turned in my final assignment exactly at midnight Arizona time and my paper was accepted. Believe it or not the facilitators do have some leeway. Technically your paper was late. Any second past 12 o'clock midnight is regarded as the next day. My paper was technically late, but my instructor accepted the paper because I had a fair instructor and he interpreted the wording to mean before 12:01 am. Another instructor may not have been so gracious. The fact is a final paper should not be taken lightly. Any other paper would have received a reduction in grade, but the final paper does not have that luxury. We were both wrong because an important paper, such as, the final paper should be ready at least a day ahead of time, and submitted. What if the power went out or the university had a failure at their end. What if my computer crashed an hour before it was due. I could not run out with a flash drive and expect a library to be open. I took a chance and I did not pay the price. You took a chance and paid for it. Ashley, as former soldier, I can tell you first hand that life is not fair, so you better get used to it. Be prepared for the unexpected. If you were the last one to fall in for formation in my platoon you would be doing push-ups until your arms fell off. Respectfully, Rick from Ct.
