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  • Report:  #266939

Complaint Review: University Of Phoenix - Axia College - Nationwide

Reported By:
- uniontown, Ohio,
Submitted:
Updated:

University Of Phoenix - Axia College
axiacollege.com Nationwide, U.S.A.
Phone:
800-471-9955
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I had went through my 1st and 2nd semester going through classes fine. My second semester I had one teacher that was not able to open up some of my documents. I had boughten the microsoft word teacher student edition. I had not known which version to save it under. Rather as Microsoft word document or Microsoft Word 97/2003.

The time I got to my 7th week in class I had learned how to transfer my saved document to the other version and reposted them to the teacher. She was unable to grade them because of being late. My 8th week came and I had failed the class over Microsoft issues with the teacher.

After I had finished my semester, I had spoken with the teacher and school and they said they couldnt do nothing. A week went by and a former student i known told me they were having issues like that.

So I called the school up and they said they could help the students that are currently in school, not me because i had my final already. What they expect me to do now is to pay my loan back or pay to retake the class. I refuse.

Summer

uniontown, Ohio

U.S.A.


6 Updates & Rebuttals

Jason

Gilroy,
California,
U.S.A.
Fault lies with both

#2Consumer Suggestion

Thu, August 23, 2007

First and foremost, the majority of the fault lies with you. If you waited until the seventh week to transfer your assignments over to the older versions, then that was your own doing. You can't possibly tell me that you were oblivious to the problem until then. Secondly, Axia needs to update its course requirements to exclude Office 2007 if it cannot support it. Secondly, Microsoft offers a FREE download to users of Office 2003 that allows those users to open (but not edit) Office 2007 documents. There is no good reason for this instructor to not have this update. I am almost finished with an Associate's degree through Axia College and am very disappointed in the quality of my education. Personally, I consider myself quite intelligent, and found that most of my classmates could not even complete a proper sentence. I was not really challenged at all by the school's cirriculum, although I had my own challenges of work and school schedules. The only reason I am continuing to attend Axia college is that I am so close to an Associate's degree (that isn't really worth the paper it's printed on and CERTAINLY not worth the money) there's no reason not to finish. I am transferring to NC State University to start over and receive a REAL education.


Ren

Queen Creek,
Arizona,
U.S.A.
Pay attention!

#3UPDATE Employee

Wed, August 15, 2007

The requirement for all University of Phoenix students to have a current version of Microsoft Word, and to be able to adequetly use it, is stated in the initial application. If you would have taken 5 minutes when the problem first came up and called the 24/7 technical support UOP provides free of charge, they could have helped you fix the problem before it affected your grade. Also, judging from your spelling, grammar, sentance construction, etc. the MS word is not the only reason you failed.


Tim

Oshkosh,
Wisconsin,
U.S.A.
UOP weak on business programs says one professional....

#4Consumer Comment

Mon, August 13, 2007

Their business degree is an M.B.A. Lite, said Henry M. Levin, a professor of higher education at Teachers College at Columbia University. I've looked at their course materials. It's a very low level of instruction. Not all for-profit schools have bad press like the UOP(as previous poster mentioned", like this info from the Nation online magazine describing UOP recruiting practices, "A recruiter could earn $750 for each student enrolled. Management pressured employees to enroll as many students as possible, and to do 'whatever it takes.' If a prospective student could find a better or cheaper option at a local community college, recruiters kept it to themselves. Employees told investigators they learned that only one thing mattered at Phoenix: getting 'asses in classes.' Federal law, however, mandates that college enrollment counselors not be paid a bounty per student, to insure that counselors do what is best for the student, rather than for themselves or the company."


Margaret

Houston,
Texas,
U.S.A.
STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED

#5Consumer Suggestion

Mon, August 13, 2007

STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED All brick & morter colleges and community colleges offer on line classes now at reasonable state tuition rates. If everyone would just stop this Bull$#*& of attending these rip off places of higher education, you would not be getting yourselves in a financial bind, or having these rip off companies trying to ruin your credit. Then UOP, AXIA, STRAYER, CAPELLA, and who ever else Jon Doe for profit schools will close up shop and be gone for good! These on line schools are a 100% rip off. I have taken a few on line classes through one of my local community college's and I am satisfied to know that its 100% accredited and transferable to any 4 year university, no questions asked. Please everyone, stop giving yourself a heartache


Tim

Oshkosh,
Wisconsin,
U.S.A.
US Dept of Education said UOP pressured recruiters to enroll unqualified students

#6Consumer Comment

Mon, August 13, 2007

As part of a program review of UOP recruiting practices, the US Department of Education found the UOP pressured its staff into recruiting unqualified students. The UOP paid a 9.8 million settlement to the US Dept of Education after this review. Here's the relevant quote, "Recruiters at both On Ground and On Line stated they are pressured by management to enroll students who are not qualified."


Santiago

San Juan, PR,
Other,
United States Minor Outlying Islands
Technical Issue

#7Consumer Comment

Mon, August 13, 2007

What I reading within your commentary is that you did not learn to transfer the document until 7 weeks into class? What week did the instructor let you know she could not read theses documents? If she told you the problem with enough time did you contact the school technical support or Microsoft technical support? From what I am to be reading, you contact the school after class is finished. I cannot see how the school would be responsible for a technical issue if you did not contact them during the class being held before it ended. I am thinking that you bought version 2007 of Office and you wanted to save your documents in default format. If this is true then you should have saved in 2003 format so the teached can read .DOC extension. The 2007 Office uses .DOCX by default which is requires 2007 Office. If this is problem to the root issue then I cannot see how the school would be at fault. If you have had contacted there technical support within time maybe they would have helped you on time? Forgive my English please, just my thoughts.

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