Complaint Review: University Of Phoenix On Line - Phoenix Arizona

Shayne, There are a great deal of details you are leaving out. First and foremost why were the classes dropped? Financial or Academic concerns? Personal reasons? You state that you started about a month ago and now you have dropped from classes. I can see why you would owe because you did not have enough time in class for the disbursement of financial aid to take effect. It can take up to 90 days before that money is in your account at UOP. If you wish to rally any support then you have to tell us why you were dropped. I'm not asking for your personal information, SSN etc. The policies that you acknowledged when you filled out your financial aid application state that withdrawn, incomplete or failed courses cannot be paid with financial aid money. This is a DOE regulation and UOP is following their policy. Below is the exact text from the policy: "W", "F" or "I/F" Grades: Grades of "W", "I/F" and "F" are not considered completed courses for financial aid purposes and will therefore not count towards credit completion for the academic year. In the event that a "W" or "F" grade is earned, students will need to complete additional credits before the student can reapply for federal financial aid. Additionally, if available financial aid does not cover these additional course charges, the student will be responsible for payment in full for the course.

I signed up for UOP about a month or so ago. When I was in contact with my counselor she was real friendly and talked me through everything. Before I ever decided to take these classes I made sure that I could apply for finacial aid, and she told me yes. She told me that I could possibly get a certain amount, and told me how much tuition was. Well that was back in Feb. of this year. My wife also decided to do the same, she talked to the same counselor and I did and went thru the same process. In March i was told my financial aid had gone through and everything was being taken care of. Well it is now April, and I have been dropped for my classes, and being sent email saying I owe a certain amount of money, hmmmm so what happened to my financial aid? My wife gets a statement in the mail saying she has 2 student loans, which she was told these would not be loans, but grants from financial aid. So for anyone who reads this, I'll let you make your own decision on this, sounds like a scam to me. Thank You....

Elizabeth, With all due respect, what does being disabled have to do with financial aid? Financial aid is based on the amount of credits that you transfer in. It is not dependant on your physical condition. When you filed your Financial Aid application there is a list of policies that must be acknowledged. One of the policies details the potential for Shortfall in Funding. This is a disclosure by the school requiring your acknowledgement that you understand the loan amount MAY not fully cover the cost of tuition for the academic year. As far as withdrawing goes, UOP has a policy to prorate the amount of the withdrawn class until you have attended 60% of the class. Once you have made 60% attendance then you are eligible for a grade and responsible for the full amount of the class. At that point it is best to try and complete the class so it is covered by financial aid. Another policy that you would have acknowledged is the fact that financial aid does not pay for withdrawn, incomplete or failed courses. If you decided to withdraw from the class before you completed it then you are still responsible for the cost. Another statement that you made is "Well now I get a bill for $30,000.00 from the loan office through them and also a bill from the school for $6000.00 that they say needs to be paid IMMEDIATELY!!!! " This is simply not true since you did not recieve a loan from the lender for this amount unless you have been in the program for almost three years. The maximum loan amounts per year are as follows: Level 1 | 0-23 credits | $6625 Level 2 | 23-47 credits | $7500 Level 3/4 | 48+ credits | $10500 So how could you possibly build up a loan amount of over $30000 in 7 months? It is simply not possible no matter what school you go to. I can appreciate your predicament but you need to really take responsibility for your financial aid. You need to fully read and understand the policies as dictated by the Department of Education. Failure to do so could result in misunderstanding how financial aid works. Good Luck.

Elizabeth, With all due respect, what does being disabled have to do with financial aid? Financial aid is based on the amount of credits that you transfer in. It is not dependant on your physical condition. When you filed your Financial Aid application there is a list of policies that must be acknowledged. One of the policies details the potential for Shortfall in Funding. This is a disclosure by the school requiring your acknowledgement that you understand the loan amount MAY not fully cover the cost of tuition for the academic year. As far as withdrawing goes, UOP has a policy to prorate the amount of the withdrawn class until you have attended 60% of the class. Once you have made 60% attendance then you are eligible for a grade and responsible for the full amount of the class. At that point it is best to try and complete the class so it is covered by financial aid. Another policy that you would have acknowledged is the fact that financial aid does not pay for withdrawn, incomplete or failed courses. If you decided to withdraw from the class before you completed it then you are still responsible for the cost. Another statement that you made is "Well now I get a bill for $30,000.00 from the loan office through them and also a bill from the school for $6000.00 that they say needs to be paid IMMEDIATELY!!!! " This is simply not true since you did not recieve a loan from the lender for this amount unless you have been in the program for almost three years. The maximum loan amounts per year are as follows: Level 1 | 0-23 credits | $6625 Level 2 | 23-47 credits | $7500 Level 3/4 | 48+ credits | $10500 So how could you possibly build up a loan amount of over $30000 in 7 months? It is simply not possible no matter what school you go to. I can appreciate your predicament but you need to really take responsibility for your financial aid. You need to fully read and understand the policies as dictated by the Department of Education. Failure to do so could result in misunderstanding how financial aid works. Good Luck.

Elizabeth, With all due respect, what does being disabled have to do with financial aid? Financial aid is based on the amount of credits that you transfer in. It is not dependant on your physical condition. When you filed your Financial Aid application there is a list of policies that must be acknowledged. One of the policies details the potential for Shortfall in Funding. This is a disclosure by the school requiring your acknowledgement that you understand the loan amount MAY not fully cover the cost of tuition for the academic year. As far as withdrawing goes, UOP has a policy to prorate the amount of the withdrawn class until you have attended 60% of the class. Once you have made 60% attendance then you are eligible for a grade and responsible for the full amount of the class. At that point it is best to try and complete the class so it is covered by financial aid. Another policy that you would have acknowledged is the fact that financial aid does not pay for withdrawn, incomplete or failed courses. If you decided to withdraw from the class before you completed it then you are still responsible for the cost. Another statement that you made is "Well now I get a bill for $30,000.00 from the loan office through them and also a bill from the school for $6000.00 that they say needs to be paid IMMEDIATELY!!!! " This is simply not true since you did not recieve a loan from the lender for this amount unless you have been in the program for almost three years. The maximum loan amounts per year are as follows: Level 1 | 0-23 credits | $6625 Level 2 | 23-47 credits | $7500 Level 3/4 | 48+ credits | $10500 So how could you possibly build up a loan amount of over $30000 in 7 months? It is simply not possible no matter what school you go to. I can appreciate your predicament but you need to really take responsibility for your financial aid. You need to fully read and understand the policies as dictated by the Department of Education. Failure to do so could result in misunderstanding how financial aid works. Good Luck.

Elizabeth, With all due respect, what does being disabled have to do with financial aid? Financial aid is based on the amount of credits that you transfer in. It is not dependant on your physical condition. When you filed your Financial Aid application there is a list of policies that must be acknowledged. One of the policies details the potential for Shortfall in Funding. This is a disclosure by the school requiring your acknowledgement that you understand the loan amount MAY not fully cover the cost of tuition for the academic year. As far as withdrawing goes, UOP has a policy to prorate the amount of the withdrawn class until you have attended 60% of the class. Once you have made 60% attendance then you are eligible for a grade and responsible for the full amount of the class. At that point it is best to try and complete the class so it is covered by financial aid. Another policy that you would have acknowledged is the fact that financial aid does not pay for withdrawn, incomplete or failed courses. If you decided to withdraw from the class before you completed it then you are still responsible for the cost. Another statement that you made is "Well now I get a bill for $30,000.00 from the loan office through them and also a bill from the school for $6000.00 that they say needs to be paid IMMEDIATELY!!!! " This is simply not true since you did not recieve a loan from the lender for this amount unless you have been in the program for almost three years. The maximum loan amounts per year are as follows: Level 1 | 0-23 credits | $6625 Level 2 | 23-47 credits | $7500 Level 3/4 | 48+ credits | $10500 So how could you possibly build up a loan amount of over $30000 in 7 months? It is simply not possible no matter what school you go to. I can appreciate your predicament but you need to really take responsibility for your financial aid. You need to fully read and understand the policies as dictated by the Department of Education. Failure to do so could result in misunderstanding how financial aid works. Good Luck.

Dear Elizabeth, It is unfortunate that you have run into these problems with financial aid, but I have to tell you that you need to take accountability for your life, whether it is personal, professional, educational, or financial. UOP is not harrassing you for unpaid school loansyour loan company is. As for dropping out from a class, why wouldn't you tell your instructor? Why should we, as capable human beings, believe that we can leave responsibility to others for our lives? Sure, it would be great if everything worked the way we want it to, but life isn't that perfect. Your best bet for all things is to follow up, not wait for a phone call. Just some thoughts for you