Complaint Review: University Of Phoenix Online - Internet

Hi I was reading this chain and was wondering if you were able to resolve this issue with UOP. Please post the latest info here.. Thank you and I hope that you got it resolved.

Rebecca, I work in the Military Division of Online Enrollment. This means I will be unable to meet with you in person. However if you could send me your IRN to this email address: arudb(at)hotmail(dot)com, I will see what I can find out. I cannot make any promises but I will do my best. There are certain areas of your account I will not be allowed to access such as financial or academic data. I will try and determine who is responsible for this account and "encourage" them to call you to resolve the issue. One thing to keep in mind, the IRN or Individual Record Number is used to keep track of you at the school. Please do not post this number on this website for your protection.

Rebecca, I work in the Military Division of Online Enrollment. This means I will be unable to meet with you in person. However if you could send me your IRN to this email address: arudb(at)hotmail(dot)com, I will see what I can find out. I cannot make any promises but I will do my best. There are certain areas of your account I will not be allowed to access such as financial or academic data. I will try and determine who is responsible for this account and "encourage" them to call you to resolve the issue. One thing to keep in mind, the IRN or Individual Record Number is used to keep track of you at the school. Please do not post this number on this website for your protection.

Brian- I apologize for being so upset. This has gone on quite a long while and the only person (before you) who was willing to help "magically" disappeared. Is there a way that I could gather all of my documentation and go sit with a real live person to work this out? I really think that would make all of the difference. The voicemails left unanswered, the lack of response even in writing as of late leaves me even more disturbed. There are three things that irritate me about this...1. I earned those credits and would like to transfer them. 2. This problem is going to be showing up on my credit (if it hasn't already). and 3. (most important in my opinion) Is that I trusted UoP Online and feel that I was totally used, abused and tossed out to the wind to resolve this on my own...but no one (until you) was willing to assist me in anyway. I am more than happy to print up all documentation that I have. As for the one for the January Promotion, there was a problem that I was later told on two seperate occassions that if I completed and faxed (which I did both times) the form 2003-1O-06 v.1 its the Request for Tuition Credit and/or Leave of Absence form. I've printed this document, filled it out and faxed it back on two seperate occassions. I was told that by filling out this form it would fix the problems that were caused by Reese signing me up. Frankly, it appeared as though there were some problems between Jason and Reese because they were in seperate units (or teams) but I'm the one who got the hits...and that's not right on any level. Often times, it felt like the problems were finally about to be resolved...only for no one to notify me any longer as to the final decisions. Then, the last time the Director of the Accounting Dept. was reviewing it, Reese told me that she didn't have all of the information from Jason to make an accurate decision and so they were reviewing it once again. That's about the time Reese was no longer there. So...back to the point, would it be possible for me to sit down with an acutal person to resolve this issue? I don't care to have teleconferences or emails back and forth any longer. I would like to bring documentation and simply resolve it as civil human beings. If so, do you I just make an appointment with any UoP Campus in the Los Angeles County area (that's where I am now)? Thanks for your quick responses, Brian! I really appreciate it!!!

Rebecca, I do not think ill of you in any way. Please believe that. The reason I pointed out many things and tried to explain in detail is so that others who are not aware of how things work can become educated through our discussion. It may seem arbitrary but after all we are posting here to educate the public. I do not like to beat a dead horse but like I said, for online enrollment in January of 2005 there was no promotion available at all. Even if there was, it would have only been available to new or re-entry students. In any case, do you have the title of the document or code number lised at the bottom of the document? Maybe there was a promotion that was only available to certain students or certain degree programs. I cannot answer for Jason or Reese. As far as accessing your account to clear up the issue, nothing would give me more pleasure than to log in and access the file to help clear up any issues. Howeever, due to privacy acts and the protection of student information I am not allowed to do so. This would violate University policy. Although I am an honest person, I also stick by the guidelines of compliance. I thoroughly encourage anyone to voice their greivances about our school. As a matter of fact I hold the position of being a team lead. When a new counselor hits the floor, I also encourage them to see this website and check out the comments on UOP. This is so they can learn from other counselor mistakes and in my opinion it will help them do a better job. Thank you for your time.

Brian- Please know that I'm not an idiot. I know how it works and I read everything that I was given and got answers for many more questions. And guess what?? I got more of it via email...and I saved them. First, I met every obligation about the time limits between classes. I completed 3 courses and 2 weeks of the 4th course. I understand the disbursement policy and the financial aid policies on repeating courses...thats why I was out from December 2004 to January 2005. I didn't plan on coming back until I saved up $648 as I was told when I dropped that 4th course. I wasn't planning on returning until Reese called and left several messages on my voicemail to call her. I finally called to find out what the January Promotion was...YES, there WAS a January Promotion..and Yes, I qualified. Remeber, she called me. I asked her questions, she answered them. I made sure everything was legitamant and even asked her to consult to supervisor before I would sign up. I did what I was supposed to do. Besides, I would love for someone to explain this to me...Why won't anyone at UoP online give me a call or email me about the situation anymore? Why have I been ignored (except for the bi-monthly, unitemized bill for $648)? and why when I was trying to drop out the the repeated class did Jason not drop me? If you really work at UoP online, perhaps you should take the time to look into my file and figure out exactly what happened to me. Look at the notes (mind you, Jason rarely left a note) and ask to see if I have called and left several messages trying to get in touch with people to clear this up. Its a travisty. I'm not afraid to tell people what I think about UoP online...don't you worry, when I was satisfied it was all good...but since then, everyone I come across hears about what happened to me in great detail. And then, they hear my co-workers and sign up for National because they had great experiences.

Rebecca, Sorry to hear about your ordeal. I work in Online Enrollment for UOP and I wanted to clarify a few things. First off you stated that you started your classes in May 2004 and dropped your 4th class in Dec of 2004. That means that within a period of 7-8 months you would only have completed 9 credits. Now I do not want to attack your reason for dropping out or disclose anything personal about you but if you do the Math: Let's assume you started in the middle of May and you started your fourth class at the beginning of December. That's about 198 days. You attended 3 classes in that timeframe at 35 days per class (7 days x 5 weeks) so subtract 105 days. The difference of 93 days leftover divided by at least 3 breaks would put you at 29 days between classes give or take a week. I think there was some other issues (personal I understand) that came into play here. One of the rules the DOE puts on the Stafford Loan is you cannot have more than 29 days in between classes. Like I said I don't mean you any disrespect but those are some details you have left out or were probably unaware. Normally, if you do not complete the last 3 credits of the 12 required to meet your 6 month obligation, they either send the money back to the lender or they cut you a check for the difference leftover. However, you cannot recieve your next disbursement until you have completed an additional 3 credits with the money you were given. Also there is a stipulation noted on the financial aid forms that states, "Financial Aid will not pay for a W, I, or I/F." Regardless of the reason you withdrew from the course in the second week, financial aid cannot be used to cover it. As far as the January Promotion goes, there was no promotion at all in January 2005. The promotions ended in December 2004 and did not start again until April of 2005. These promotions are for new students or re-entry students. Re-Entry means you have been out of school for at least one year. By this definition you would not have qualified for any promotion. Promotions usually waive application fees or online book fees. In some cases they would waive the cost of tuition of the fourth class you take. From what I can tell by your comments, you are still liable for that $648. If you choose to go to a new school I wish you well but keep in mind you will not be able to use your credits from UOP until you are financially cleared. More than likely you will not get any additional financial aid until you get those last 3 credits to meet your obligation to the DOE. Good Luck and I wish I could help more. If you decide to go ahead and pay this you may want to ask Finance to check the figures. ($460 x 3 credits = 1380 x 20% attendance = $552 + $60 rEsource fee = $612) From what I can tell that would be how much you actually owe, check with them to be sure please.