- Report: #150122
Complaint Review: UNIVERSITY OF PHOENIX ONLINE - Phoenix Arizona
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UNIVERSITY OF PHOENIX ONLINE
3157 East Elwood Street Phoenix, 85034 Arizona, U.S.A.
Phone:
800-366-9699
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UNIVERSITY OF PHOENIX ONLINE ripoff Phoenix Arizona
Back in April of this year I received a card in the mail that said you will get a Spring Promotin to attend University of Phoenix Online so I called 1-800-366-9699 and I spoke to a representative and he said that they would pay for my books and my first class would be waived. I even was told to take out a student loan and so I did. This was a scam from the beginning. I would log in to class and I would not be in class for a long period of time and I would be charged hundreds of dollars. I called the next few days and said that I donot want to continue the class and the representative told me that I had to pay 4,000.00 which included $110.00 for the cost of the books which was suppose to be waived, this was a scam. So the other day which was 7-15-05 I got an e-mail from finicial aid advisor saying that I have to pay them $416.39 or they will take legal action on me. This is my report on the University of Phoenix Online Class Scam.
Bobbie
Natchez, Mississippi
U.S.A.
Bobbie
Natchez, Mississippi
U.S.A.
1 Updates & Rebuttals
Robert
Albuquerque,New Mexico,
U.S.A.
Read the Promotion Document
#2UPDATE Employee
Sat, September 24, 2005
The Spring Promotion states that as long as you start in the month of April AND you successfully complete the first class then you will get your first courses books and application fee waived. When you dropped the class you basically did not meet the terms of that obligation. I think that $4000 you claim you were told to pay is a bit of an exagerration. If you took out financial aid then you have an obligation to the DOE to complete at least 12 credits in 6 months. It can take up to 90 days for your Stafford loan to post on your account. Since you dropped out before your loan was even certified, you are not eligible for financial aid. As far as the $416.39 they say you owe, it sounds to me like you owe for one week of attendance for the first week of a Bachelor's program plus online books and application fee. You should read all documentation before you sign it. There are no hidden fees and all costs are disclosed before you sign up for classes. There are good and not so good counselors at UOP. If you feel that you are being pushed into something you do not want to do, then tell your counselor you want to speak to his supervisor. The chain of command works in the following manner: Enrollment Counselor, Enrollment Manager, Senior Enrollment Manager, Director of Enrollment. Ask to speak to one of them to voice your concerns. Tell your counselor that is the only way you will enroll. If you are interested, I can also list the names you should be asking for but I need to know what program you enrolled in so I know what division you were assigned to. Hope this helps and good luck.
