- Report: #798433
Complaint Review: University of Phoenix - Internet Arizona
Reported By:
Sunflwrgirl -
Ocala, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
University of Phoenix
4635 E. Elwood St. Internet, Arizona, United States of America
Phone:
480.557.2000
Web:
universityofphoenix.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
University of Phoenix Axia College Financial Aid Office Internet, Arizona
Next month, December 2011, I will be a Senior at this so called University. Today, I get a telephone call from my Financial Aid Advisor who informs me that I am $7,000 short as of next year and I have to come up with this money to continue my education? I have the Pell Grant, Sub/Unsub. Loans in which I pay those back six months after I graduate. This entire time I have kept in touch with the several different financial aid advisors I have had and they informed me my college tuition was fine and all of my courses will be covered until I complete my Bachelors program. This person in financial aid waits until two months before my senior year to tell me I have used all of it up and they cannot do anything? I had attended two colleges previously and the little courses I had taken, I do not believe I used anything except the Pell Grant, and if I did, that was back in 2007-2008, so why wouldn't the government come after me to pay these back? Something is really strange and I have been complaining about this financial advisor for a while now but they office of dispute managment never returns my emails. I have a hard time accepting the fact that they had no idea I wouldn't have enough funds and then they make me aware of this now? They are horrible and if a class action suit is filed against them; believe me, you can count me in!
1 Updates & Rebuttals
Uofphoenix
Phoenix,Arizona,
U.S.A.
Office of Dispute Management
#2UPDATE Employee
Thu, November 17, 2011
Hello,
I'm sorry to hear that you're upset with the service you've received. If you would like to file a formal grievance with the University, I encourage you to contact the Office of Dispute Management at [email protected] or 602-557-5566.
Best,
Libby Bailey, Sr. Student Relations Administrator for the University of Phoenix
