Complaint Review: University Of Phoenix - Nationwide

Seems to me that Str8fwd is either a employee of UOP or a previous employee. This crap about knowing someone that works their I find to be a lie. Giving the benefit of doubt that you are not a existing or previous employee of UOP, your opinion is just that an opinion. Who has the right to judge someone to say they are just trying to get money from a big corporation if they did not have the experience of which was said. That just makes you a slanderer of ones opinion. I have had the same scinerio happen to me as well, not that it is any of your business but I will tell you this, before you form an opinion, make sure you know what your having an opinion about first otherwise it just makes you look like an uneducated individual to the subject.

A few years ago, I was also a student at UOP and took their introductory class. After that class was over and I passed it, I went on vacation for a few weeks. When I got home I logged onto their website only to find out that I was enrolled in 2 additional classes that I never had any say in signing up for in the first place. Mistakenly, I clicked on their links to find out what they were all about and I found out that they had been in progress for over a week, that I was flunking them and that I was going to owe money for them. I immediately called my advisor (he quit and found another job), the new one kept getting transferring me to other people to solve the problem. In the end, I must've spent 20 hours on the phone with 20 different people all telling me pretty much the same thing, "that I signed up for the classes and since I logged in to the classes, there was nothing they could do to reverse the charges". I do admit, I did click on the link to see what classes I was enrolled in, but, I never signed up for those classes. I just finally got sick of talking to so many different people about the fact that they were trying to cheat me, I gave up! 6 months later, I began getting harrassing calls from that collections agency asking for more than twice the amount I potentially owed in the first place. At first, I tried arguing with them...then I just eventually ignored them. These companies are all the same in the way that they offer up a very "nice looking" service, then fail to come through on that service. I'm sure that the University of Phoenix does offer a good education to some people. But when they do fail(which is probably 50% of the time), they make it such an inconvenience to get your money back, that you almost have to file suit against them (which is the ultimate challenge). Either I pay them for a service I never recieved, or gamble with litigation that I'm not sure to win, and even if I do win, I'll probably only win the right to not pay them what they say I owe(instead of being awarded for the disservice and unnecessary inconvenience that they caused me). It is the ultimate and complete opposite of good customer service. But any business that transfers calls so often, has revolving door hiring practices when it comes to advisors and pays them a commission is really a business that I dont want to do business with anymore. It just plain sucks!

Dan, I hope this helps, but I advise doing your research first instead of misleading individuals. "I was also told over the phone by the initial advisor, that they receive their checks based on the number of students they enroll, and to see if I knew of other students I could send to her." This isn't true one bit, b/c I know someone that works for them. From the sound of things you spoke with a desperate employee. "The courses are five weeks, I missed one day of class, even though the syllabus says we need to check in only three days a week. I was dropped from the class in Week 2, but was never notified about that drop. I reach the end of semester, and wait for my grade, only to find out that I had been dropped." If you miss attendance in the first week you will be dropped from class and charge for the week. You could have avioded this by contacting your advisor and request a change of start date or withdrawal before class started. "I never borrowed any money from University of Phoenix, now they are falsely claiming that I need to pay money back to them. It's no wonder they make so much money in a fiscal year, if they are stealing Title IV funds." Once a student drops in the 1st week Title IV hasn't even been billed yet. It takes up to 90 days to get Title IV funds for students. UOP lets you start class for nothing on good faith that you will uphold your end of the deal. Since you drop your class after it started you got billed. Its that simple... "Finally today, almost eight months since my withdrawl from the University, I received a phone call with an urgent message for me to call back. Did not state who he was with or what his order of business is. I looked up the phone number online, only to find out that the gentleman is calling from Platinum Recovery Services, which I further researched, is a collection agency for University of Phoenix." Jesus son they gave you 8 months to settle the debt and you're mad because they went to collections?? My advise is to call the school and see what can be worked out instead of doing what every other lowlife is doing... sueing big corps. Again I'm not trying to play devils advocate but you need to accept part of the responsiblity that you fail to go through with your commitment.