Keith
Orlando,#2UPDATE Employee
Tue, May 27, 2003
Obviously you are angry with the wrong people. First of all, let me state that we are all humans and we all make mistakes (If you have never made a mistake, you can disregard my response). UPS automatically insures (free of charge) each package for $100 for the shipper, not the receiver. If the package is worth more, it must be declared and insured for the additional amount (The post office offers no free insurance and charges more on most occasions). You can only get so much for free... The reason the shipper has to file the claim is because they are the ones familiar with the contents and how the package was processed. Think of it this way, if the item you purchased was not as advertised, would you still expect UPS to pay, or would you go back to the seller with whom you dealt with in the first place? Your comments are unreasonable and frankly you sound like nothing more than a spoiled consumer who wants everyone to bow to your demands regardless of the validity. Stop your crying and grow up!!! P.S. If you don't do business with UPS again, good luck buying most anything on-line or that requires shipping because frankly UPS is and has been the most admired company in our field for over 20 years and our customers value our service and the value they receive every day. Our customers also understand that mistakes are occasionally made, but they are not so spoiled that they can't work with us to get it fixed. Good day!