- Report: #864155
Complaint Review: Urban active- The Greene - Beavercreek Ohio
Reported By:
Ashley -
Kettering, Ohio, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Urban active- The Greene
The Greene Beavercreek, Ohio, United States of America
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Urban active- The Greene Personal training cancellation completely unfair Beavercreek, Ohio
I sat down with the PT sales person in October, and after repeatedly saying the 150 dollar a month fee was out of my budget, the convinced me to sign up under the condition I could bring my sister and we could split the cost.
After 2 or 3 months, my sister stopped going with me, but since it was on my account, I was still stuck with the contract. Fast forward 3 months later to march. My husband is jobless and we have to move to a new apartment that is more expensive and comes with a down payment as well. I go to urban active and say hey, my husband is recently out of work, I can no longer afford this on my nurse aide salary.
This is march 31st. They say I have to pay 274 dollars to cancel. Mind you, I hadn't been in a month because of work, so I had 18 unused sessions in my bank that I paid for. I asked if I forfeit all those already paid for sessions, could I not pay the 274? He said, no, because after you pay the 274 you will forfeit them anyway, so try to use them up before April 12, which is when I would need to cancel in order not to be billed for the month.
When I signed up I paid te first and last month, so 300 dollars. I paid for a month I will never use, and paid for 18 sessions I have to give up, along with 274 dollars. Is this legal? I'm seriously fuming mad about this. There MUST be a way to get out of this, because I am getting raped with these charges.
After 2 or 3 months, my sister stopped going with me, but since it was on my account, I was still stuck with the contract. Fast forward 3 months later to march. My husband is jobless and we have to move to a new apartment that is more expensive and comes with a down payment as well. I go to urban active and say hey, my husband is recently out of work, I can no longer afford this on my nurse aide salary.
This is march 31st. They say I have to pay 274 dollars to cancel. Mind you, I hadn't been in a month because of work, so I had 18 unused sessions in my bank that I paid for. I asked if I forfeit all those already paid for sessions, could I not pay the 274? He said, no, because after you pay the 274 you will forfeit them anyway, so try to use them up before April 12, which is when I would need to cancel in order not to be billed for the month.
When I signed up I paid te first and last month, so 300 dollars. I paid for a month I will never use, and paid for 18 sessions I have to give up, along with 274 dollars. Is this legal? I'm seriously fuming mad about this. There MUST be a way to get out of this, because I am getting raped with these charges.
1 Updates & Rebuttals
Urban active
Lexington,Kentucky,
U.S.A.
Urban Active does care...
#2UPDATE Employee
Thu, April 05, 2012
We came across your post and were concerned of your experience within our Dayton location. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please contact the Dayton club and ask for them to supply you with the email addresses on the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us. You can also submit your concerns on our website.
