- Report: #738571
Complaint Review: Urban Active - Cincinnati Ohio
Reported By:
buffyw410 -
cincinnati, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Urban Active
4030 Smith Rd # 50L2 Cincinnati, Ohio, United States of America
Phone:
Web:
http://www.urbanactive.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Urban Active cancellation policy, ripoff, misleading, scam Cincinnati , Ohio
Signed contract for tanning that included automatic payments deducted from my checking account. During the strong armed sales pitch, was told I could cancel any time. Asked to cancel after one month. Was told it needed to be in writing. Downloaded form, filled it out, brought it in - NOT ACCEPTABLE.
Was told I needed to fax the form in to corporate- actually was on the phone with employee who walked me through the process as I did it. Found out today (about a month later) I AM STILL BEING BILLED! Called and was told they have never accepted faxed cancellations!
Now I find out that I have to fill out form, send it REGISTERED MAIL, and submit a TEN DOLLAR CANCELLATION FEE! Was told initially that the first month's payment was to cover the last month's bill. So why the ten dollars? To his credit, the guy at the club was pleasant but said he listens to outraged customers every day.
This one month of tanning has turned into a THREE MONTH NIGHTMARE.
Was told I needed to fax the form in to corporate- actually was on the phone with employee who walked me through the process as I did it. Found out today (about a month later) I AM STILL BEING BILLED! Called and was told they have never accepted faxed cancellations!
Now I find out that I have to fill out form, send it REGISTERED MAIL, and submit a TEN DOLLAR CANCELLATION FEE! Was told initially that the first month's payment was to cover the last month's bill. So why the ten dollars? To his credit, the guy at the club was pleasant but said he listens to outraged customers every day.
This one month of tanning has turned into a THREE MONTH NIGHTMARE.
