Urban active
Lexington,#2UPDATE Employee
Tue, May 08, 2012
We came across your post and were concerned of your experience within one of our Cleveland locations. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please contactyour club (or go to our website) and ask for them to supply you with the email addresses on the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us. You can also submit your concerns on our website.