ignored and furious in Cinci
Milford,#2Consumer Comment
Sat, January 28, 2012
I to got tricked into signing up for personal training at Urban Active. I was not told I was signing a contract, but for permission to take the monthly fees out of my checking account.
After a bad first experience with my trainer I decided this wasn't for me. I was also told I had a twelve month contract and there was nothing they could do to help me.
After many calls to the corporate office, a rip off report, and a BBB complaint, and a threat for an Attorney Generals complaint they finally took me seriously. They ended up canceling the contract and refunding me about 2/3 of the money I had put down.
This company honestly doesn't care about reports on here. They post that same bogus comment on every report on here. If you want something done I would file a BBB complaint. It took quite a bit of time and a few go arounds with them but ultimately they resolved the problem. And since they dont have a signature on file for you or your friend I would have her contact her bank and have them reverse the charges.
I hope this helps you!!
Urban active
Lexington,#3UPDATE Employee
Mon, January 23, 2012
We came across your post and were concerned of your experience. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please either contact your club and ask for them to supply you with the email addresses on the "We Care" cards located at the front counter or visit our company's website and located the email addresses or webform under the contact us tab. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.
Urban active
Lexington,#4UPDATE Employee
Mon, January 23, 2012
We came across your post and were concerned of your experience. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please either contact your club and ask for them to supply you with the email addresses on the "We Care" cards located at the front counter or visit our company's website and located the email addresses or webform under the contact us tab. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.