- Report: #784717
Complaint Review: urban active - westlake Ohio
-
Author Not Confirmed
Why?
urban active
westlake, oh westlake, Ohio, United States of America
Phone:
877-824-3571
Web:
Categories:
Business Rating:
(0)
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urban active global holdings Won"t stop billing me even though sent in certified letter and got receipt from them as account is closed. westlake, Ohio
Here is the name and number we all need to keep emailing and calling so they will get the message we mean business and want our money back and to stop billing us.
[email protected] 877-824-3571
[email protected] 877-824-3571
2 Updates & Rebuttals
tigres
chardon,Ohio,
USA
Response to rebuttal
#2Author of original report
Wed, October 05, 2011
Lets see, I did pick up contact card at desk. That is how I did speak with Mr. Allen. I did send in final check with cancelled membership paperwork (3 membership numbers for 3 accts),I did received the certified stamped return receipt back in the mail and you still continue to charge me. I have reported you to the BBB and filed paperwork with the Attorney Generals Office. Explain to them why you still charge people. I have sent a copy of this complaint in to them also. So they will know how many times you try to go around the subject. I posted the contact info to help other people get justice also of how you rip people off. I will continue to post on websites as well so people will know not to join this establishment because you will not stop billing people. You want to know who I am go and look at the cancellation you received and signed for on 9/30/2011. [email protected] 877-824-3571
Urban active
Lexington,Kentucky,
U.S.A.
Urban Active's Official Response
#3UPDATE Employee
Wed, October 05, 2011
We came across your post and were concerned of your experience within our Crocker Park location. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly.
Please contact the Crocker Park club and ask for them to supply you with the email addresses on
the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness.
The email address you posted for Mr.Allen in our corporate office will also work as a method of communication. He will be able to assist you.
Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.
