- Report: #779647
Complaint Review: URBAN ACTIVE - Westlake Ohio
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Author Not Confirmed
Why?
URBAN ACTIVE
131 Market st. Westlake, 44145 Ohio, United States of America
Phone:
440-892-4653
Web:
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URBAN ACTIVE RIP OFF OF DOWN PAYMENT FEES WHEN YOU TRY TO CANCEL...DO NOT SIGN PERSONAL TRAINING AGREEMENT Westlake, Ohio
Paid a down payment for 1st and last months dues. Tells you you can cancel with 30 days notice. Did that and then was told have to forfeit the last months dues. Personal training is not worth it at Urban Active, not for the dues you have to pay and lose when you want to cancel. I have a month to month membership, personal training is for 1 year. You also have to train on their time not when it is convenient for you to train. Buy a video save your self from wasting money. They promise you they will get the weight off. All I do is sweat and nothing else. Don't bother anymone at the PT desk. Don't want to show you any equipment or how to use it and sometimes they don't know how to use it, so you are on your own at this gym. Run, they only want your money, buy a video it will work better for you and save you money. Like I said don't just run from this gym....DON'T GO IN.
2 Updates & Rebuttals
tigres
chardon,Ohio,
USA
Don't believe Urban Active on Contact Info
#2Author of original report
Fri, September 23, 2011
I did contact Urban Active from the cards and they forward your info on 2 other people and then they give you the run around in a return email. You can't call them. Those cards are for show and nothing else. Just take mine and everyone else's advise...JUST DON'T GO IN.... I pay month to month for a membership...no problem there. Personal training is for 1 year...when signed up was told no problem you can quit personal training at any time....they don't mention that you will pay almost $550 to stop it in fees (includes down payment for class time NOT USED. Personal trainers are also out of shape or constantly on cell phones on the floor, they do not help with equipment that you do not know how to use....because they don't know how to use it themselves. I am going to take my own advise and never join a gym again.
Urban active
Lexington,Kentucky,
U.S.A.
Official Urban Active Reply
#3UPDATE Employee
Fri, September 23, 2011
We came across your post and were concerned of your experience within our Crocker Park location. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please contact the Crocker Park club and ask for them to supply you with the email addresses on
the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.
